Field Engineer

Field Engineer - Watford / Luton / Oxford Department: Operations Employment Type: Full Time Location: UK Reporting To: Iain Smith Compensation: £32,000 - £34,000 / year Description Why Join DeterTech? At DeterTech, we are driven by a clear purpose: giving greater peace of mind to people and communities, every day. With a team of 300 colleagues, a £50m turnover, and over 3,000 customer sites across Europe, we are an industry leader in predicting, deterring, and detecting intrusions. By combining cutting-edge technology with real intelligence, we deliver security solutions that make a measurable impact. But we’re not stopping there. We have ambitious plans for growth, and we’re looking for driven individuals to be part of our journey. Whether it’s expanding into new customer sectors, entering new markets, launching innovative products, or exploring new distribution models, we’re creating opportunities to shape the future of security. As we scale, we’re looking for talented individuals who want to make an impact and help shape the future of security solutions. At DeterTech, we offer more than just a job—we offer a career with purpose, development, and recognition. What’s expected of you? DeterTech are looking for an Field Engineer to install, maintain and remove battery-operated security solutions for our clients. The role will be based in the following sectors: construction, energy, utilities, rail, retail, government and law enforcement and vacant properties. The successful candidate will play a pivotal role in ensuring the functionality, reliability, and satisfaction of our customers through effective maintenance, technical support, and problem-solving. Your commitment to technical excellence and customer service will contribute to the success of our service operations and the overall customer experience. This position is a lone-working and highly rewarding role enabling you to give peace of mind to people and communities, every day. The ideal candidate will be based in one of the following postcodes: HP, LU, MK, OX, WD, AL Key Responsibilities Installation and commissioning of security solutions Communicate successfully with site managers and DeterTech ARC to ensure all information is passed on successfully Maintaining all areas where current site security solutions are deployed by conducting battery maintenance, camera reconfiguration, cleaning and servicing Ensure there is a low chance of false triggers during installation and maintenance Be responsible for ensuring all equipment, parts and spares are loaded into your business vehicle ahead of all appointments Ensure all equipment is deployed, positioned and secured on-site Fit, display and remove company signage around the site of installation Conduct thorough quality checks after repairs and maintenance to ensure equipment meets safety and performance standards. Respond promptly to customer inquiries and service requests regarding equipment issues Successfully remove all off-hire equipment and pack it into the company vehicle safely Train customers and end-users on proper operation, maintenance, and safety protocols of equipment. Conduct workshops and training sessions to enhance customer knowledge and ensure smooth equipment usage. Analyze complex technical issues and propose effective solutions to restore equipment functionality. Collaborate with engineering and design teams to address recurring problems and improve equipment design Maintain a professional and courteous demeanor while interacting with clients. Skills, Knowledge and Expertise 3+ years hands-on experience in a field engineer role or similar The ideal candidate will have experience in either telecoms, satellite, electronics, gas and electrics or an engineering background. Have a full UK driving license. CSCS training and H&S training would be desirable skills. Knowledge of wiring/electronics/soldering and experience in alarm installations is desirable but not essential. Personal Attributes: Independent and comfortable decision-making on site Enjoy a lone-working environment Be comfortable using a work iPad to record and comment on all jobs Able to perform physical activity on a day-to-day basis Strong problem-solving skills and a solution-oriented mindset. Excellent communication and interpersonal skills. Customer-focused attitude with a commitment to providing high-quality service. Detail-oriented approach to diagnosing and resolving technical issues. Adaptability to work in diverse and changing environments. Ability to work independently and as part of a team. Strong organisational skills to manage tasks and assignments effectively. Patience and empathy when interacting with customers. Benefits 25+ Days of Holiday Healthcare scheme Company pension scheme Employee Assistance Programme Life Cover 4x salary SmartWater Product Pack Wider Benefits Portal Buy Holiday Scheme Employee Recognition Programme #J-18808-Ljbffr