Business Support Administrator

We have an exciting opportunity for an experienced and motivated Business Support Administrator to join the Clinical Gender Specialist Team at the West of England Specialist Gender Identity Clinic (WESGIC).This is a key administrative role supporting the delivery of high-quality, patient-centred care through efficient and effective administrative support.As a Business Support Administrator, you will play an important part in ensuring the smooth running of administrative processes that underpin the work of the Clinical Gender Specialists. Your responsibilities will include managing clinical correspondence, appointment scheduling, maintaining accurate patient records, and ensuring data is entered promptly and accurately into our clinical records system.You will act as a first point of contact for administrative queries, liaising closely with clinical colleagues and other administrative staff to ensure seamless support for patients throughout their care pathway.If you are interested in learning more about this exciting opportunity or would like to arrange a visit and meet the team, please contact Hallow Foster, Business Administrator via email or telephone.Main duties of the jobAdministrative Support: Provide comprehensive administrative support to the Clinical Gender Specialist Team, including the preparation, processing, and distribution of clinical correspondence, appointment coordination, and updating patient records.Communication and Liaison: Act as a key contact for administrative queries, liaising with colleagues, external providers, and other stakeholders to ensure effective communication and coordination.Process Improvement: Contribute to the review and improvement of administrative processes to enhance efficiency and support high-quality service delivery.Compliance and Confidentiality: Ensure all administrative practices comply with Trust policies, procedures, and data protection standards.Team Collaboration and Development: Work collaboratively with the wider administrative team, providing support and sharing knowledge to promote a positive and efficient working environment. Participate in relevant training and development opportunities as required.About usWe provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.Our valuesWe not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.QualificationsBusiness Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.GCSE English or equivalent.Evidence of continuing professional and personal development.ICDL (International Computer Driving License), or equivalent experience.ExperienceExcellent organisational skillsAbility to prioritise workload and adapt to change when requiredPrevious experience of working within an administrative or secretarial teamExperience of dealing with confidential and complex informationPrevious experience of working in a Healthcare or Social Care administrative settingAbility to take accurate formal and informal minutesDemonstrate good numeracy and literacy skillsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.AddressThe West of England Specialist Gender Identity ClinicThe West of England Specialist Gender Identity Clinic #J-18808-Ljbffr