Patient Flow Co-ordinator

We are seeking to recruit an experienced and efficient Co‑ordinator to join an exciting new development of an enhanced crisis / intensive home treatment 7 day a week service. This is a brand new integral role co‑ordinating the front door, referrals, patient information and data and working to the service performance timeframes. You will be part of an exciting development to give children and young people living in Sussex a more appropriate integrated range of services to meet their clinical needs. As the Patient Flow Co‑ordinator you will work in partnership with the clinical team and Provider Collaborative to assist young people accessing acute care at the right time and in the right place. This will involve overseeing young people in an inpatient bed and also being seen in the community including intensive home treatment. The aim of the Sussex CAMHS 'hospital at home' is to provide an alternative to admission to support the local network around the young person (aged 12‑18) whilst they are in the acute stage of mental health difficulties. You will be responsible for managing data, patient information and overseeing the patient journey through acute care via data management and other essential administrative processes. The Getting it Right First Time (GIRFT‑2022) report highlights the 'importance of ensuring young people receive the right treatment close to home and make sure that their family, social and educational networks do not break down'. Main duties of the job To promote and demonstrate the ability of Inpatient & intensive home treatment services working together to deliver care that is efficient and at the right place at the right time. To offer young people and families a seamless acute journey which keeps them well informed, ensures they feel supported and provides them with the right care and treatment at the right time. To enable young people & families to access an inpatient/alternative to inpatient service offer which avoids delay and is not stifled by barriers created by individual services. To develop effective working relationship with local teams and services to support and optimise patient flow. Participate as a core member of CAMHS Acute leading on patient flow Monday‑Sunday 9am‑8pm shift pattern with the expectation to support colleagues annual leave. About us Sussex Partnership provides mental health and learning disability care for children, young people and adults across Sussex. The trust is rated as 'good' overall and 'outstanding' for caring by the CQC. SPFT encourage flexible working. We know that a positive work/lie balance brings about huge health related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, flexible start/finish times. If it works for you and works for the role, we'll do our best to make it happen. Job responsibilities The post holder will be responsible for providing administrative and practical oversight of all referrals in and out of CAMHS Acute (inpatient and crisis/intensive home treatment) ensuring a professional, timely and robust response. Oversee the access and discharge points to the service – managing data, documentation and information sharing. Create a better working relationship with external services (e.g., social care, Provider Collaborative, community CAMHS teams, LD/A services and education); by actively promoting integrated health/care professional working internally and externally keeping the young person central to their actions to ensure smooth transition and communication between services. Ensure a smooth patient flow throughout the whole pathway, ensuring patients lengths of stay are no longer than clinically necessary, whilst ensuring quality of care and patient experience is upheld. Liaise with external agencies to ensure that young people's needs are met in the community to prevent unnecessary hospital admissions as well as re admissions to inpatient care. Person Specification Qualifications NVQ 3 in Business & Administration or evidence of equivalent practical experience. RSA 3 or equivalent experience and evidence of further practical experience. Good standard of secondary education; GCSE at Grade C or above. Experience Significant experience of a range of secretarial procedures. Experience of office and resource management. Experience of supervising others. Experience of producing documents to a high standard of presentation with good accuracy. Experience of maintaining detailed database and spreadsheet information. Experience of working within the NHS. Experience of working in a team. Skills Excellent communication and interpersonal skills, ability to create and maintain effective working relationships, providing and receiving highly complex information. Ability to be able to plan workload, manage diaries, organise appointments, planning workload associated with key meeting dates. Planning, organising and facilitating meetings and minute taking. Ability to work on own initiative and prioritise own workload. Ability to work to tight deadlines and deal with conflicting demands. Ability to learn and utilise new IT systems. Ability to use initiative and make decisions. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The Princess Royal Hospital Site Lewes Road, £27,485 to £30,162 a year per annum / pro rata for part time Contract Permanent Working pattern Full‑time, Job share, Flexible working Reference number 354-CS-21771-C Job locations Chalkhill The Princess Royal Hospital Site Lewes Road, #J-18808-Ljbffr