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Information Technology Support Specialist

3 weeks ago

Glasgow, Glasgow City, United Kingdom Spencer Scott - Technology Recruitment Full time

Wow One of the Globe's most subscribed media platforms is looking for an End User Support Analyst (1st and 2nd Line Support - Apple Mac Environment) to join their expanding team in Glasgow, Scotland.

As an End User Support Analyst you will be involved in supporting end users through both phone and desk-side assistance through queries and service requests. You will use ITIL methodologies providing an efficient Help/Service Desk support to this Company.

This End User Support Analyst position will pay a starting annual salary up to £35,000 and offers a Company bonus and benefits. Whilst there is some flexibility, onsite attendance at the Glasgow office is required.

Key Responsibilities

The successful End User Support Analyst will need the following technology experience:

  • Experience providing support for both Windows and Mac environments.
  • A background working on ITIL methods.
  • Experience working both on Telephone and Desk side for support.
  • Used management tools Active Directory and SCCM.
  • Bonus points for any experience around Cisco Unified Communication Solutions & Adobe Creative Cloud Suite.

You'll be joining a team and company who really like to reward their people, both financially and with progression. They'll look to up-skill you in certain areas but they've also created a culture of learning, regardless of your level. If there is a certain book, conference, certification, meet-up, etc. that will add value to you, they'll always find the funding.

The team work to a hybrid and shift model, starting on-site and moving to hybrid after a few weeks, from their modern Glasgow hub.

If you are interested in applying for this End User Support Analyst opportunity and would like to find out more information, please click the apply button and a Spencer Scott Associate will be in touch.

Spencer Scott Ltd is an equal opportunity Recruitment Agency, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to create inclusive working environments for all our clients.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Information Services, Software Development, and IT System Custom Software Development

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