Drinks Dispense Technician – Newcastle

1 week ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BFBi Midland Section Committee Full time

Supplying the brewing, food and beverage industry.

The role:

Ensure cost-effective and efficient installation and maintenance of Dispense Systems in the On Trade. Support On Trade Sales & Marketing initiatives, including Brand launches and New Product Development, by creating technical specifications and quality standards for equipment. Foster a Customer Service culture that provides prompt and effective technical support to internal and external customers.

Duties & Responsibilities:

  • Key figures: On Trade draught volume: ca 2.5m hl draught beer. Working with circa 20 key customers with 6,000 installs and 30,000 Service calls annually (per region).
  • Install, maintain, and repair drinks dispense equipment and provide exceptional customer service meeting SLAs and completing related paperwork.
  • Perform planned preventative and reactive maintenance and COP tasks on all equipment, including fault finding and repair within the expected SLAs.
  • Provide perfect pour training and glassware advice.
  • Communicate with customers about incomplete work and actions taken and work on any client contract site within competency.
  • Attend training and appraisal activities and deliver on personal KPIs and personnel development plan.
  • Communicate any issues back to the planning team and build and maintain close relationships with Poc's staff and customers.
  • Be on a call-out rotation to provide full out-of-hours cover.
  • Assist other team members and manage the ordering of equipment and maintaining van stocks.

Who we're looking for:

  • 12-18+ months as a Drinks Dispense Technician
  • Ability to work unsupervised and meet deadlines
  • Availability for on-call work
  • Excellent customer service skills with attention to quality and process
  • Proficient in Microsoft Office Suite and IT equipment (e.g., laptops, handheld devices)
  • Valid driver's license
  • Ability to build strong relationships and be effective in multi-disciplinary teams
  • Self-motivated with a passion for personal development
  • Opportunities to earn more with overtime including enhanced on call allowances
  • Competitive parental leave including 26 weeks paid leave for eligible primary caregivers
  • Competitive Pension contributions
  • 25 days holidays per year + bank holidays
  • Benefits for you and your family to support with physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental insurance etc.)
  • A beer allowance to enjoy our brands
  • 2 volunteer days a year to support your local community
  • 5 employee networks to support diversity and inclusion
  • Private Medical Heath Insurance
  • Employee Assistance Programme
  • Holiday Trading
  • Income protection
  • Life Assurance
  • Cycle to work scheme
  • Charitable givingFor further information and to apply CLICK HERE
LocationNewcastleLocationNewcastle

Contact: Talent Administration & Coordination Team

Talent Administration & Coordination Team

Supplying the brewing, food and beverage industry.

Join today and gain access to exclusive content, huge discounts and expert advice.

BFBi are the only international trade association representing the entire value chain supplying the food & drink industry worldwide.

We believe that we are unique in that we represent an entire value chain – from seed to sales.

Contact Information
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