Helpdesk Coordinator
7 days ago
Join to apply for the Helpdesk Coordinator role at OCS. Get AI-powered advice on this job and more exclusive features. About The CompanyOCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. About The RoleShift Pattern: Early, Core & late shift on rotationEarly – 7am – 3.30pm, Core – 8am – 4.30pm, Late – 10.30am – 7pm. Key Responsibilities Principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System. First point of contact for the engineering workforce and sub‑contractors, allocating work and diary management for the regional area. Update and close out reactive, PPM and quoted jobs for engineers and sub‑contractors on CAFM Concept System. Raise purchase orders to sub‑contractors for reactive works and obtain ETAs and updates. Coordinate and support Project Managers in project works across various government contracts, including requesting quotations, raising POs, creating site Health & Safety files and job costing of variations. Update the database of quotations, engineering overtime and statutory compliance certification, where requested. What we are looking for Right to work in the UK. Strong customer service skills. Helpdesk experience in facilities management and experience with a CAFM system, preferably Concept. Strong knowledge of Microsoft Office. Excellent organisational and planning skills. Knowledge and understanding of property‑related issues. Exceptional telephone etiquette. How to ApplyIf you are interested in joining a business that encourages professional development and career progression, please apply and register your interest. You can also sign up for our job alerts when registering, which will notify you of other suitable vacancies. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age. #J-18808-Ljbffr
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