Supporter Experience Executive

Supporter Experience Executive (12 Months FTC) Join to apply for the Supporter Experience Executive (12 Months FTC) role at The Air Ambulance Service. The Air Ambulance Service provided pay range This range is provided by The Air Ambulance Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range 🚁 Join Our Lifesaving Team 🚁 Supporter Experience Executive Full Job Description: Click Here 📍 Location: Rugby (Hybrid - up to 60% home based) 🕒 Hours: 16 PLEASE NOTE, THIS IS A 12 MONTH FIXED TERM CONTRACT Shortlisting for this role will take place in early January 2026, with interviews scheduled at our Head Office in Rugby on 14th January. Benefits: Benefits Summary Enhanced annual leave, with even more added as your service grows Additional annual leave purchase options Core working hours 10:00am - 15:00 pm Enhanced sick pay Life assurance Blue Light Card eligibility and access to generous discount schemes A supportive, purpose-driven team Access to our comprehensive Employee Assistance Programme As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Click here - EDI - The Air Ambulance Service What You’ll Be Doing This role will provide a first‑class experience to the charities supporters via all channels of communication, dealing with their enquiries or complaints efficiently and responsibly. The role will manage multiple mailboxes, obtain and evaluate relevant information, and maintain supporters' contact records in the database. The Executive will develop rapport with supporters to increase their loyalty to the cause and retain or increase their support, process and acknowledge donations and provide administrative and fulfilment support to all fundraising campaigns and events. What We’re Looking For Customer service experience through multiple communication channels, including face to face, live chat and phone. Experience of using Microsoft 365 suite. Knowledge of customer/supporter service principles and practices. Comfortable working in a fast paced, changing, dynamic environment. Knowledge of data protection principles. Ability to showcase good personal & professional organisation. What’s In It For You At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career. Click “Apply Now” and help us to keep our helicopters flying and continue saving lives. Compliance Responsibilities In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for: Health & Safety and Environment Safeguarding Data Protection Equality, Diversity, and Inclusion Quality You are expected and encouraged to raise and escape appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check. Environment TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. Seniority level Entry level Employment type Part-time Job function Other Referrals increase your chances of interviewing at The Air Ambulance Service by 2x. #J-18808-Ljbffr