Chief, Customer Operations

We’re looking for an experienced and strategic leader to join Thames Water as Head of Customer Operations. This pivotal role is located within our Operations Service & Control Centre and will lead the waste and water customer contact teams, driving operational excellence across the entire customer journey. What you’ll do Shape and deliver a customer...

A leading water company in the United Kingdom is seeking a Technical Operations Team Manager to oversee a busy central services team. The role includes managing daily operations, supporting team development, and acting as an escalation point for customer issues. Ideal candidates will have strong people management skills, experience in customer service, and a...

We’re looking for a hands‑on, customer‑focused individual to join our operational response team as a Customer Incident Responder. This is a field‑based role at the heart of Thames Water’s incident response operations. You’ll be part of a fast‑moving unit that plays a vital role in protecting public health and maintaining customer trust during...

Make an Impact and join us as a Hydraulic System Operator! This is an exciting role, where you will be part of the broader System Operations team, the only Thames Water Operations team that covers water supply from source to tap. Our main purpose is to identify emerging risks within our water supply system and implement solutions and mitigations for these to...

A leading utility company in the UK seeks a Head of Systems Engineering to transform engineering practices. You will lead integrated solutions and drive change in systems engineering, ensuring alignment with environmental and customer outcomes. Ideal candidates will have strategic leadership skills, a background in engineering, and a passion for innovation....

This is a great opportunity to step into a role where you can truly make an impact on people, processes, and customer experience. You’ll be leading a small but busy team who support several important operational workstreams, from journey management to fire brigade coordination, and you’ll play a key part in keeping everything running smoothly behind the...

Thames Water is undergoing a significant business transformation spanning all areas of the organisation, and as such, the environment is fluid, challenging, yet hugely rewarding. We are looking for an experienced Head of Transformation to oversee and lead the delivery of several major high‑profile programmes, including scaling our capital to ensure our...

OverviewWe’re looking for a talented Operations Data & Insight Analyst to join our team and help us make the most of the data that drives Thames Water. You’ll play a key role in bringing new tools, technologies, and techniques to life as we tackle current and future challenges across our business.What you’ll be doingBuilding and automating data...

A leading water service provider in the UK is seeking a Hydraulic System Operator to ensure water quality and manage operational responses. You will utilize advanced technology to anticipate issues and provide 24/7 service to customers. The role offers a competitive salary between £29,040 to £35,000 and includes extensive training and development...

A leading water service provider is seeking a Customer Incident Responder to join their operational response team. This field-based role involves responding to emergencies, managing bottled water stations, and ensuring customer support during service disruptions. Candidates should possess a full UK driving license and strong communication skills, with a...