Support Coordinator

Overview Victim Support Scotland – Empowering People Affected by Crime Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our organisational values: Victims Are at the Heart of Everything We Do; We Care; We Work with Intent; We Are Ambitious; We Persevere. Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers. VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met. Role This is an exciting opportunity to join our team as a Support Coordinator (14 hours per week). Working week will be between the following days and hours: Monday – Friday between 8am–8pm Saturday 10am–4pm Salary band: £27,598 – £36,445. Salary on appointment will normally be at the lower salary point, with progression subject to review – in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated. Primary location: Dalziel Building, 7 Scott Street, Motherwell, ML1 1PM. You will be expected to cover throughout Highlands & Islands. You will be reporting directly to a Locality Manager, and you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers and you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime and our service users. You will also be responsible for all aspects of volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met is also part of the role. You will bring experience from a similar role and a commitment to your own professional development. As a confident and supportive leader, you will know how to motivate others, build trust, and drive performance. You’re comfortable working with data gathering, analysing, and presenting insights that help shape decisions. Some court experience would be advantageous. You believe in fairness and inclusion with the confidence to challenge discrimination, bias, or stereotyping when you see it. Alongside this, you have a solid understanding of the voluntary and charity sector, and willingness to be flexible in working hours and able to travel as required. If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you Further details Further details of this role are available in the job description & the candidate pack. Support Coordinator. Please note – This post will be subject to a satisfactory PVG/Disclosure check. What we offer Holiday: Enhanced annual leave package of 39 days (pro-rata); 42 days (pro-rata) from Grade 6 and above. Pension: Standard Life Pension with employer contribution. Support: Free and confidential Employee Assistance Programme; enhanced maternity and paternity pay; access to a credit union. Discounts: Free health cash plan with cover for you and your family (dental, virtual GP, counselling, legal support, discounts on gym memberships, cinema, retail, and more). Flexibility and development: Flexible and inclusive policies with opportunities for learning and development. Important dates The closing date for this job is 5pm on Monday 02 February 2026. Interviews are provisionally scheduled for the week commencing 16 February 2026. As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk. How to apply Disability confident employer details and application process by email to the address above. For any adjustments in the application process, contact Jobs@victimsupportsco.org.uk. #J-18808-Ljbffr