Customer Account Manager at Insurtech Insights

Customer Account Manager at Insurtech Insights Join Insurtech Insights as a Customer Account Manager to shape and execute our client success strategy, collaborate with talented teams, and have a tangible impact on our growing business. About Us Insurtech Insights is a community connecting industry executives, entrepreneurs, and professionals. We are a startup on a growth journey helping leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for Insurance and Insurance Tech. We bring together the most influential executives, investors, and entrepreneurs to share insights on how technology will shape the future of Insurance, forging lasting partnerships and client relationships. We are part of United Media, focusing on building large‑scale industry media and conference products in sectors such as insurance, HR, private equity, retail, etc. Context for the Role You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high‑performing team while directly influencing the company's continued expansion. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Responsibilities Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top‑performing and innovative work environment. Set clear goals and expectations and evaluate team performance. Enabling exponential growth and expansion by focusing on what’s most important – the customer and their success. Implementing people‑management best practices and the team spirit required to scale and internationalize the functions across all markets. Building and harmonizing cross‑departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction. Working very closely with the organization to take a product‑led approach in creating an incredible user journey, end to end. Requirements 5+ years of leadership experience in related roles in a fast‑paced, high‑growth environment. Strong project‑management and process‑creation skills, with the ability to prioritize. A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup. Experience in client success / business operations, ideally in a high‑growth business. Strong analytical skills and fluency across relevant tools paired with commercial acumen. Proven success in applying automation to scale operations. A passion for people – for coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high‑performing culture. Proven success in growing the client/customer success function and overall customer‑focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. What the company offers The opportunity of having a real impact – operational experience in a start‑up where both your work and the results are highly tangible and matter to the business. An inspiring, diverse, highly motivated, and international working atmosphere. Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally. Market‑competitive compensation. Travel opportunity: You will be joining our conferences overseas. Invaluable transferable skills – boost your interpersonal, research, organisation, outreach and project‑management skills through experience and training. Start date: Flexible Monday – Friday we work from our office and do not offer remote work. Referrals increase your chances of interviewing at Insurtech Insights by 2x. #J-18808-Ljbffr