Student Accommodation Administrator

Job Title: Student Accommodation Administrator Location: Exeter Hours: Monday to Friday 8.00am-5.00pm or 9.00am-6.00pm. 1 in 3 Saturdays on a rota basis with a day off in lieu the following week. Salary: 26,200 per annum Benefits: 25 days holiday plus bank holidays, paid overtime, generous pension scheme, life assurance cover, employee assistance scheme The Company: An award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. They have been operating for over 35 years and going from strength to strength The Role : A fantastic opportunity for an enthusiastic, self‑motivated Student Accommodation Administrator to join our clients front‑of‑house team in their luxury student accommodation in the City Centre of Exeter. This is a perfect opportunity for an out‑going, talented individual to get stuck in, ensuring the tenants receive exceptional service. You will generally be the first point of contact so will be a brand ambassador for the company. This exciting, fast‑paced position will involve working as part of a small team and undertaking an extremely varied workload where no two days are the same Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times. Updating the company in‑house booking and customer relationship management system. Supporting customer show rounds to ensure maximum occupancy of the residence. Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures. Create a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing. To create monthly fun and diverse events for students to participate in and support the coordination of any open days Manage the incoming post and deliveries and ensure it is distributed efficiently Always interact with students professionally, showing empathy towards any issues you may find and understanding that this is their home. Engage with the students to capture feedback and insight to improve services to their needs Key Requirements: Previous experience within a highly customer focused role. Experience within accommodation, hotels/hospitality or retail would be preferred but not essential. Outstanding customer service skills with strong verbal and written communication. The ability to think on your feet. A confident, polite and professional persona. Good working knowledge of IT systems including Microsoft Office and Social Media platforms. Smartly presented. To Apply If you would like to know more, please don't delay in calling Vicky on (phone number removed) alternatively apply online or email (url removed) Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. #J-18808-Ljbffr