Customer Service Assistant

2 days ago


Peacehaven, United Kingdom Mitie Full time

Job Overview Mitie has a great opportunity for a Customer Service Assistant to join the Total Security Management Team; the Customer Service Assistant will be based with one of our prestigious customers. This is a permanent role reporting into the Operations Manager. Main Duties Champion customer service by providing high quality information and assistance, including town centre information as required Assist in the day to day operation of the Information Desk, ensuring that excellent standards of customer service and care are given at all times Highlight any common issues being experienced by customers To ensure all customer requests are dealt with efficiently and effectively To promote and sell Festival Place Shopping Centre gift cards To promote use of the Shopping Centre Hozah Car Park and provide assistance for customer Autopay sign ups To assist customers with directions and retailer information, including special offers Assist the Marketing and Duty Teams with special events and promotions as required Deliver customer feedback and response to the Operations Manager What we are looking for A strong knowledge of the Festival Place Shopping Centre Excellent energy and enthusiasm Ability to engage with customers and use initiative Provide suitable alternative if you can not deliver what the customer is asking of you To communicate with your colleagues by radio in a calm and precise manner Clear understanding of Health & Safety practices Customer focused with the ability to build positive relationships Clear, strong and confident communication skills #J-18808-Ljbffr



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