Group Head of Hospitality

6 days ago

City of Westminster, United Kingdom Westgate Healthcare Full time

OverviewWe are now seeking an inspiring and experienced Group Head of Hospitality to lead and elevate hospitality standards across our portfolio of care homes. You will be instrumental in shaping, implementing, and maintaining the highest standards of hospitality across our services. Overseeing all front-of-house functions—including dining, housekeeping standards, reception experience, and overall home presentation—you will ensure a consistent luxury standard is delivered every day. You will work closely with Home Managers, hospitality teams, and the Regional Head Chef to create refined dining experiences, drive continuous improvement, and support the operational excellence that Westgate Healthcare is known for. This is a key leadership role within our organisation — ideal for a hospitality professional who thrives in a high-quality, multi-site environment and is passionate about crafting unforgettable guest and resident experiences. Responsibilities Lead and embed luxury hospitality standards across all homes, ensuring exceptional presentation and service at all times. Develop and implement group-wide SOPs, monitoring delivery and driving continuous improvement. Work with the Regional Chef to enhance dining experiences, menus, and special events. Oversee housekeeping standards, ensuring environments are pristine, safe, and aligned with Westgate brand expectations. Manage supplier relationships, stock control, and operational efficiencies to support value and consistency. Train, coach, and inspire hospitality teams, promoting a culture of professionalism and outstanding customer care. Monitor key performance indicators, prepare reports, and lead improvement initiatives across hospitality functions. Build strong relationships with residents, families, and home teams, acting as an ambassador for Westgate Healthcare. Maintain compliance with policies and regulations, champion health and safety, and support wider operational needs as required. Qualifications Experienced in hospitality management within premium, luxury, or multi-site environments. Skilled in service design, guest experience, and operational leadership. Able to inspire and motivate teams to deliver consistently high standards. Proactive, organised, and detail-driven. Passionate about creating memorable experiences for residents and their families. Benefits Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK's favourite shops. Access to the Blue Light Card (employee discount scheme). Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme. Internal and external employee recognition schemes (e.g., Employee of the Month and Long Service) and team building social events. Comprehensive staff induction with free training and professional development. #J-18808-Ljbffr

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