Retail Operations Manager

The client is a premier British fine jewellery brand known for striking colour combinations and precious gemstones. They are seeking an Operations Manager for a 1‑year contract to support the retail team in London. After-sales and Client Services Oversee client services operations and people management. Ensure seamless after‑sales processes and communicate with the retail team to deliver an exceptional customer experience. Act as point of contact for wholesale accounts with repair queries or escalations. Identify ways to enhance the client services department and suggest new working methods aligned with business goals. Stock Oversee perpetual stock takes and ensure all stock is incorporated into rolling stock takes. Resolve any queries or discrepancies that arise. Count accessories once a month and maintain accurate levels. Support various departments with internal and external stock movements. Manage consignment pieces. Secure stock operations and processes, enhancing stock security. Fulfil all Far Fetch orders in full. Support retail with web order fulfilment. Operations Understand shipping and customs compliance and processes with various shipping companies. Explore ways to streamline operations and optimise shipping options to enhance customer service levels. Maintain packaging levels in the warehouse and at the store, managing call‑ins and reorders. Oversee all aspects of brand collateral. Support the retail team with operational elements in‑store so the store can function optimally. Oversee onboarding, QC and assay of stock before handing to the merch team. Manage ERP tickets to ensure they’re actioned and closed. Manage loyalty voucher scheme and staff wear pieces. Work with the wholesale team on booking wholesale orders, invoicing and deliveries. Onboard new colleagues or leavers. Support MD with any HR matters. Support various projects as required. Admin tasks for the business. Health, Safety and Security Ensure Health & Safety policy and practice align with current legislation. Manage security procedures, training and management of store security functions. Maintain robust fire procedures, emergency evacuation protocols and liaise with the managing agent for best practice. Adhere to Health & Safety regulations and implement general and fire risk assessment recommendations across all locations. Negotiate and organise centralised H&S inspections, maintenance or alarm contracts and monitor reports before distribution. Investigate, record and report accidents to prevent future incidents. Understand operational elements of alarms (fire/security) and coordinate with the retail manager. Aims and Values Customer‑First: Deliver outstanding, personal service and loyalty. Caring: Treat colleagues with respect and foster a supportive environment. Fast‑paced: Operate with agility and entrepreneurial spirit. Exceptional: Continuously learn, challenge and add value to the business. Skills + Attributes required Proficient in Microsoft Office 365. Experience with delivery portals such as DHL, FedEx. Numerical and intermediate Excel skills. Good analytical skills. Exceptional organisational skills. Able to multi‑task and prioritise. Accuracy and attention to detail. Comfortable with using stock and IT systems (full training will be given). Can‑do attitude and happy team player. Personable, positive and approachable. Honest, straightforward and problem‑solving. Enjoy working in a creative environment and have a sense of humour. Insatiable learner. What we offer Team socials. Birthday day off. Jewellery loyalty scheme. #J-18808-Ljbffr