1st Line Support Engineer

2 weeks ago

Salford, United Kingdom Razorblue Group Full time

OverviewJoin to apply for the 1st Line Support Engineer role at Razorblue Group.ResponsibilitiesProvide 1st line technical support to clients — supporting networks, cloud services, infrastructure and connectivityTroubleshoot and fix technical faults and issuesRespond to client queries and service requestsAssist with user rights, passwords and accountsHandle basic security administrationDiagnose issues and explain technical details clearlyOccasional onsite visits to clientsQualifications / RequirementsStrong communication and relationship-building skillsAdministering Microsoft Active Directory, Exchange Server & Office 365CompTIA, Relevant Apprenticeship or higher educationDegree or degree equivalent qualifications is desirablePeople-centric approach & serviceCompetent with Windows desktop & application supportTablet and mobile device supportBasic network troubleshooting including ping and tracerouteAn understanding of Razorblue's business, clients and the market it works inActive Directory and Exchange administrative skillsKnowledge of Microsoft Group PolicyAn understanding of Microsoft Azure AD Sync and Azure AD ConnectExcellent conversational fluency in English to clearly explain complex technical issuesBenefits & DevelopmentBase salary of £26,500 per annum depending on skills and knowledge25 days holidays per annum + public holidays + the ability to purchase 10 moreYour birthday off£2000 Referral Scheme Bonus – if you know other techies that want to join usEnhanced maternity, paternity, adoption + Baby bonus (Family is important to us)Fully funded training and accreditations to expand your skillsetTwo paid charity volunteering days per yearDiscounted BroadbandLife insurancePrivate Health Insurance with Vitality HealthQuarterly team social fundCycle to Work schemeGear up with the latest tech toys through our partnership with CurrysEV SchemeWorking at RazorblueWe operate a hybrid working policy across most roles, enabling learning opportunities and supporting our culture of teamwork.We are committed to creating an inclusive and accessible recruitment process. Please reach out if you require any reasonable adjustments to participate in our application or interview process. We\'re here to support you.We are not looking for the most qualified people, but for those with a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our team\'s drive for learning, resulted in 34 promotions in 2022. #J-18808-Ljbffr

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