Senior Fraud Claims Adjuster

Senior Fraud Claims Adjuster at QBE Europe Overview Join us as a Senior Fraud Claims Adjuster and make a real impact. In this pivotal role, you’ll lead complex fraud investigations, deliver exceptional claims handling, and champion accuracy and compliance to protect our business and customers. You’ll collaborate with talented teams, build strong relationships across the organisation, and act as a trusted technical expert, mentoring others while driving innovation. If you’re passionate about tackling fraud, influencing strategy, and shaping best‑in‑class claims solutions, this is your opportunity to thrive in a dynamic, inclusive environment. Primary Details Time Type: Full timeWorker Type: Employee Your New Role Lead complex fraud investigations with precision and integrity, ensuring fair outcomes and protecting the business from financial risk. Deliver exceptional claims handling by resolving specialist cases efficiently, minimising leakage and maintaining high service standards. Champion compliance and accuracy by identifying coverage issues and ensuring liability aligns with contractual commitments. Drive recovery opportunities through proactive identification and pursuit of subrogation, contribution, and other recovery actions. Collaborate across teams to build strong relationships with internal stakeholders, underwriters, and external partners, fostering a culture of trust and transparency. Act as a trusted technical expert, providing guidance and mentorship to junior colleagues and serving as a referral point for complex queries. Maintain robust portfolio oversight, ensuring accurate reserving and timely updates to systems for clear visibility of company liabilities. Support strategic decision‑making by producing insightful management reports and sharing knowledge that informs underwriting and claims strategies. Champion inclusivity and customer focus, responding to stakeholder requests promptly and professionally to deliver a best‑in‑class service. Contribute to continuous improvement, embracing innovation and supporting the implementation of claims strategies that drive business success. About You Proven expertise in fraud investigation, including experience with fraud rings and multiple lines of business, ideally within London Market or complex claims environments. Strong analytical and investigative skills, with the ability to identify patterns, assess risk, and deliver accurate, timely decisions. Collaborative and relationship‑driven, able to build trust and work effectively with stakeholders, business partners, and external agencies. Knowledgeable and adaptable, with a solid understanding of claims processes, regulatory requirements, and compliance standards across motor, casualty, and other lines of business and relevant classes. Skilled communicator, capable of producing clear statements, detailed reports, and management information, with negotiation skills that support positive outcomes. Awareness of counter‑fraud strategies, including litigation and prosecution opportunities, ensuring robust defence against fraudulent activity. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. Benefits 30 days holiday a year with the option to buy up to 2 additional days. Flexible working – balancing work and life is important, and our flexible working opportunities are open to all, including part‑time, job share and compressed hours. Pension – you are automatically enrolled in the QBE pension plan, with employer contributions of 10% of your basic salary. Private medical insurance – we fund fully comprehensive private medical cover for you and your family. Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. Short‑term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad. Sustainable investing – our pension strategy supports our net‑zero goal by investing more in green businesses than the broader market. Cycle‑to‑Work – benefit from regular exercise while making your commute greener and cheaper, select bike and/or accessories up to the value of £5,000. Location Leeds / Chelmsford / Hybrid Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Finance and Sales Industry Insurance Application Close Date 17/12/2025 11:59 PM How to Apply To submit your application, click "Apply" and follow the step‑by‑step process. Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr