Sales Development Representative

We are a rapidly growing, dynamic company specialising in diverse products and services within the property and lettings industry. Outbound sales are one of our essential services which includes selling energy, broadband, and insurance. We work with high-quality leads from estate agency customers and those who have recently booked removal services, providing a warm and receptive customer base. Role Summary We are seeking our first dedicated Sales Development Representative to establish and grow our sales calling function. This is a ground‑floor opportunity in a newly formalised department, offering genuine progression to Team Lead within 6 months for the right candidate. You'll be instrumental in shaping our call centre operations whilst driving sales and supporting our ambitious growth plans. Location & Working Arrangements Location: Portsmouth office (hybrid/remote options available) Key Responsibilities Make high‑volume outbound calls to warm leads from estate agents, deposit scheme customers, removal service customers etc. Effectively present and sell energy, broadband, and insurance products Meet and exceed daily call targets, conversion rates, and sales per hour metrics Maintain accurate records of all customer interactions in our CRM system Follow established sales scripts and processes whilst building rapport with customers Train and mentor new call centre team members as the department grows Share best practices and successful sales techniques with colleagues Provide support and coaching to peers on challenging calls or customer scenarios Contribute to the development of training materials and call scripts Act as the key point of contact between the call centre team and the wider corporate team Provide feedback on lead quality, customer responses, and market trends Escalate customer concerns or operational issues appropriately to the Direct Report Participate in team meetings and contribute ideas for process improvements Reporting Line This role reports directly to the Referencing Management Team. Career Path 0‑6 months: Sales Development Representative – Master the role, consistently hit targets, and demonstrate leadership potential 6+ months: Team Lead – Transition to Team Lead position whilst maintaining a hands‑on approach to calls, with additional responsibilities for team management, training, and performance oversight Performance Metrics Call Volume: Daily call targets Conversion Rate: Percentage of calls resulting in sales Sales Per Hour: Efficiency and effectiveness of sales activity Quality: Customer feedback and adherence to compliance standards Compensation & Benefits Salary: Competitive entry‑level salary (£24,000 – £25,000 dependent on experience with OTE £30k +) Holiday: 22 days annual leave plus UK bank holidays. (After completing 2 full years of service, employees earn an additional 1 day of annual leave per year, up to a maximum of 8 additional days) Other Benefits: Standard UK employment benefits package Company Culture Join a highly dynamic and rapidly growing team where your contributions will be valued and visible. We foster a supportive, collaborative environment where success is celebrated and professional development is prioritised. As our first dedicated call centre professional, you'll have the unique opportunity to shape the role and grow with the business. Application Process To apply, please submit your CV to hr@fccparagon.com along with a brief cover letter explaining why you're the right fit for this role and what appeals to you about the team lead progression opportunity. Seniority level Entry level Employment type Full‑time Job function Sales and Business Development Get notified about new Sales Development Representative jobs in Portsmouth, England, United Kingdom. #J-18808-Ljbffr