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Field Service Team Leader

2 weeks ago


Buckley, United Kingdom Linde Material Handling Full time

Join to apply for the Field Service Team Leader role at Linde Material Handling.We are currently looking for 1X Field Service Team Leaders to cover the work out of the Buckley depot.The main purpose of the role is to ensure the day-to-day efficient running of the engineering team, to facilitate a high quality customer experience, play an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers.We OfferP0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation P1/P2 Customer AccidentInspections/Investigations and associated report provision P3Engineer accident investigation – application of appropriate corrective action, accident reduction initiativesAdherence to both company and customer SHE policies and procedures SHE Compliance, safety audits, site risk assessments and associated training (e‑learning completion)Engineer performance management – team ethic/KPI's, continuous improvementFirst level technical escalation & on‑site assistanceService team skills – engineer engagement, retention, coaching and development to include training needs identificationManage engineering coverage in the team – including absence reporting, first line authorisation of holidays etc.Team operational KPI performance to target – Productivity, Response, First time fix, Servicing.Assist with Engineer appraisals and JLR site audits as required.Team meetings – Participate in the communication of business objectives and performance against both goals and targetsEngineer management/designation to suit requirements Engineer tooling, PPE and equipment provision, assist with equipment checks, calibration, inspections and testing (PAT)New starter integration, probationary management and development/mentoringFirst level operational escalation to Management team and Admin.WIP management – job and service completion (including appropriate document completion)Engineer absence management – Carry out RTW in absence of management teamEnsure site requirements set by customer are met – i.e. Respond to and prioritise workload/breakdowns.Tasks And QualificationsFull responsibility for performance of team in terms of customer service delivery and aftersales team compliance to LMH/SHE standards and develop improvements. Target individual team leader productivity (non‑management time) range from 40% to 80%.Seniority level: Mid‑Senior levelEmployment type: Full‑timeJob function: OtherIndustries: Machinery ManufacturingGet notified about new Service Team Lead jobs in Buckley, Wales, United Kingdom. #J-18808-Ljbffr