Co-ordinator Customer Accounts
2 weeks ago
SNG(Sovereign Network Group) is a large Housing Association, where we provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're looking for a Coordinator - Customer Accounts to join our dedicated income team in Greenham (Thatcham), helping to ensure customers are supported to sustain their tenancies and manage their housing costs effectively. This is hybrid working role, where you'll work from home and in the office 2 days per week. The Role As a Coordinator – Customer Accounts, you'll play a key part in supporting the income service by providing administrative support to ensure collection of housing costs and promoting tenancy sustainability. Based from our Greenham office, you'll work from home and in the office 2 days per week. What You'll Be Doing Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed. Managing housing benefit overpayments, universal credit verifications, and account reconciliations. Maintaining accurate records and ensuring financial data meets quality and compliance standards. Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears. Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach. Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts. Supporting early intervention strategies for arrears prevention and tenancy sustainment. What We're Looking For Strong communication and problem-solving skills, with a customer-first mindset. Experience within housing, income, or customer account management. Knowledge of welfare benefits such as Universal Credit or Housing Benefit. Excellent administration and data management skills with strong attention to detail. Confident using IT systems and software to manage and analyse financial data. Your Benefits We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% andLife cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive. This is a fantastic opportunity for someone who enjoys problem-solving, building relationships, and working with data to make a real difference in people’s lives. Apply today to be considered #J-18808-Ljbffr
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Co-ordinator Customer Accounts
2 weeks ago
Thatcham, United Kingdom Sovereign Network Group Full timeSNG(Sovereign Network Group) is a large Housing Association, where we provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're looking for a Coordinator - Customer Accounts to join our dedicated income team in Greenham...
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Audio Visual Project Co-Ordinator
2 weeks ago
Thatcham, United Kingdom Unified Support Full timeAudio Visual Project Co-Ordinator Brief Overview of Role : To provide high-quality operational support to our clients customers and internal business functions. BTO owner of the internal PM process, ensuring jobs are delivered within agreed timescales. This role is office-based at our client's HQ in Maidenhead, all candidates will need to live within a...
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Service Co-ordinator
2 weeks ago
Thatcham, United Kingdom Prior's Court Full timeTo assist in the coordination of the Estates Department, providing the team with financial support, ordering/stock control and general administration duties as well as providing a point of contact for incoming enquiries from internal colleagues, external visitors, and contractors. **About Prior's Court** Prior's Court was set up by Founding Patron Dame...
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Marketing & Events Co-ordinator
2 days ago
Thatcham, West Berkshire, United Kingdom Thatcham Research Full time £40,000 - £60,000 per yearMarketing & Events Co-ordinator | Circa £32,300+ excellent benefits | 6-month FTC | HybridAre you passionate about marketing, events, and creating exceptional experiences? Join Thatcham Research as a Marketing & Events Co-ordinator and play a key role in delivering impactful campaigns and events that connect with our automotive, insurance and repair...
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Activity Co-ordinator
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Thatcham, United Kingdom Bupa Care Homes Full timeRequisition Title : Activity Co-ordinator - Weekend Job Number: THA00BO Thatcham Court Chapel Street Thatcham RG18 4QL Salary Amount £11.20 **Weekend Activity Coordinator** **Bupa Thatcham Court Care Home** **Chapel Street, Thatcham, Berkshire RG18 4QL** **CQC Rating - GOOD** - We know that family can come from anywhere. At Bupa Care Homes, it's our...
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Customer Team Member
4 weeks ago
Thatcham, United Kingdom Co-op Full timeClosing date: 17-11-2025 Customer Team MemberLocation: The Co-operative Food, Newbury Road, Thatcham, RG18 9TDPay: £12.60 per hourContract: 12 hours per week + regular overtime, permanent, part timeWorking pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in...
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Customer Team Member
4 weeks ago
Thatcham, United Kingdom Co-op Full timeClosing date: 17-11-2025 Customer Team Member Location: The Co-operative Food, Newbury Road, Thatcham, RG18 9TD Pay: £12.60 per hour Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include...
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Customer Team Member
4 weeks ago
THATCHAM, United Kingdom Co-op Full timeClosing date: 17-11-2025 Customer Team Member Location: The Co-operative Food, Newbury Road, Thatcham, RG18 9TD Pay: £12.60 per hour Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include...
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Customer Team Leader
4 weeks ago
Thatcham, United Kingdom Co-op Full timeClosing date: 14-11-2025 Customer Team Leader Location: Newbury Road, Hermitage, Thatcham, RG18 9TD Pay: £13.99 per hour Contract: 30 hours per week regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid...
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Customer Team Member
4 days ago
Thatcham, United Kingdom Co-op Group Full timeCustomer Team Member Location: The Co-operative Food, Newbury Road, Thatcham, RG18 9TDPay: £12.60 per hourContract: 12 hours per week + regular overtime, permanent, part timeWorking pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery....
