One Stop

One StopOne Stop St Anselm RoadApply by 16-May-2025Job DescriptionWe’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.With your guidance, your store will always remain a safe place to work and shop.ResponsibilitiesI know my customers and serve them with passion and pride, giving great natural service.I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.Putting into practice the training I have received to ensure we work all work safely.Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.Being myself, living our values, making everyone feel welcome and always following our policies.Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.I always follow the think 25 policy when serving age restricted products to all customers.Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.I work in a clean, tidy and organised manner keeping aisles clear of congestion.At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.If this store has a Post Office Local, my duties will include the day to day operations of the post office therefore I will be required to undertake a Post Office Financial and criminal conviction background check, which I will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.Flexible WorkingWe know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.Core PurposeServing our customers, communities and planet a little better every day.ValuesOur customers are at the heart of everything we doWe treat each other how they like to be treatedWe work together as one teamWe make things easierAbout usOne Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.Benefits10% Discount in One Stop10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)20% Discount on F&F Clothing in Tesco Stores10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family20% off car, pet and home insurance at Tesco BankDiscounted eye care through Vision ExpressA range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabsDiscounted Simply Health cash planColleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much moreSave as you earn scheme annual invitationWeCare support service, offering a 24 / 7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleaguesAnnual leave entitlement increases with length of serviceRetirement Savings PlanLife AssuranceCar Allowance (if applicable to job role)Private Medical insurance (if applicable to job role)Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.T&C's Apply #J-18808-Ljbffr