Senior Software Support Analyst
3 days ago
Senior Software Support Analyst
Location: Cheltenham (Hybrid working)
Salary: £40,000-£45,000 per annum (DOE)
Overview
We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems.
This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs.
Key Responsibilities
Application Support & Maintenance
Incident, Problem & Change Management
Continuous Improvement & Collaboration
Integration & Data Management
About You
5+ years' experience in software/application support with strong focus on databases and integrations.
Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce).
Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures.
Familiarity with API integrations (REST, SOAP, OData) and middleware platforms.
Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy
-
Senior Software Support Analyst
3 weeks ago
Cheltenham, United Kingdom ECS Resource Group Ltd Full timeSenior Software Support Analyst Location: Cheltenham (Hybrid working) Salary: £40,000-£45,000 per annum (DOE) Overview We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP,...
-
Senior Software Support Analyst
3 weeks ago
Cheltenham, United Kingdom ECS Resource Group Limited Full timeSenior Software Support AnalystLocation: Cheltenham (Hybrid working)Salary: £40,000-£45,000 per annum (DOE)OverviewWe are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM,...
-
Senior Software Support Analyst
2 weeks ago
Cheltenham, United Kingdom Commercial Ltd Full timeWe currently have a vacancy for a Senior Software Support Analyst within the Business Systems Team based at the Head Office in Cheltenham. Reporting to the IT Director, in the role of Senior Software Support Analyst you will be responsible for providing advanced support across the organization's core business applications including ERP, CRM, E‑commerce and...
-
Senior Software Support Analyst
2 weeks ago
Cheltenham, United Kingdom ECS Resource Group Full timeSoftware AnalystLocation: Cheltenham (Hybrid working)Salary: £40,000–£45,000 per annum (DOE) OverviewWe are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation’s core business applications, including ERP, CRM,...
-
Senior Software Support Analyst
2 weeks ago
Cheltenham, United Kingdom ECS Resource Group Full timeOverviewSoftware AnalystLocation: Cheltenham (Hybrid working)Salary: £40,000–£45,000 per annum (DOE)We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation’s core business applications, including ERP, CRM, E-commerce,...
-
Hybrid Senior Software Support
2 weeks ago
Cheltenham, United Kingdom Commercial Ltd Full timeA leading technology solutions provider in Cheltenham seeks a Senior Software Support Analyst to provide advanced support for core business applications including ERP and CRM systems. Responsibilities include troubleshooting, incident management, and user experience enhancement. The ideal candidate will have over 5 years of application support experience,...
-
Software Analyst
12 hours ago
Cheltenham, Gloucestershire, United Kingdom ECS Resource Group Full timeSoftware AnalystLocation:Cheltenham (Hybrid working)Salary:£40,000–£45,000 per annum (DOE)OverviewWe are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and...
-
IT Support Analyst
2 weeks ago
Cheltenham, United Kingdom Sanderson Full timeIT Support Analyst Contractor required to work with a leading organisation based in Cheltenham. Engagement is via umbrella company only. **Relevant skills & experience: -** - Relevant experience in an IT support role e.g. helpdesk, service desk, desktop, 2nd line, 3rd Line - Experience supporting Windows Server 2012 R2 and up - Experience supporting...
-
IT Support Analyst
4 days ago
Cheltenham, Gloucestershire, United Kingdom JG Travel Group Full timeIT Support AnalystFull time/ Competitive salary/ Cheltenham office based(Direct applicants only – no recruitment agencies please)We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. AsIT Support Analystyou will provide 1stand 2ndline technical support to end-users across the company...
-
Software Analyst – ERP/CRM
2 weeks ago
Cheltenham, United Kingdom ECS Resource Group Full timeA leading technology company in Cheltenham is seeking a highly skilled Software Analyst to join their Business Systems Team. The role involves providing advanced support for core business applications, including ERP, CRM, and E-commerce systems. Ideal candidates will have over 5 years of experience in software support, strong SQL skills, and expertise in API...
