2nd Line Engineer

Overview2nd Line Engineer - Mobile Device ManagementLocation: UK - Hatfield, UK - Nottingham, UK - Milton Keynes | Job-ID: 214345 | Contract type: Standard | Business Unit: Information TechnologyLife on the team2nd Line Engineer - Mobile Device ManagementLocation: Hatfield/Milton Keynes/Nottingham - Full time on Computacenter siteHours: 37.5 per weekRole Type: PermanentAdditional comments: Ideally be Security Cleared, if not the ability to undertake vettingThe Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments.It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter’s technical and security standards for Windows 10+ and Windows Server, identifying and addressing any deviations.Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements.What you'll doIn this role as a 2nd Line Mobile Device Management Analyst, you will be responsible for supporting the mobile operating system environment and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX etc…)You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support where required when helpdesk level analysts are unable to resolve.Working closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA’s, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate.What you'll needThe ideal candidate will have a good working background in a 2nd line support role with several years experience and a working knowledge in mobile endpoint management and cloud technologies. The following skillsets would be deemed essential to the roleProven experience in a 2nd line support mobile endpoint engineering role.Working knowledge ofWorkspace ONE Unified Endpoint ManagerApple Business ManagerEntra IDM365Android Enterprise ManagerSamsung KNOXiOS and Android mobile operating systems experience (configuration)Mobile Device Management through Organisation GroupsWhy should you join the Endpoint Build and Configuration Team at ComputacenterJoining the Endpoint Build and Configuration Team at Computacenter means becoming part of a collaborative, open, and friendly global team dedicated to delivering exceptional service and customer satisfaction. You will work alongside a wide range of technical service teams, enabling you to achieve your goals while naturally expanding your professional network. To support your success, we offer comprehensive build training and ongoing mentorship from a well-established and experienced team.This role provides continuous development opportunities through involvement in regular business-as-usual (BAU) build releases that maintain customer security compliance, as well as diverse non-standard project work throughout the year. These experiences will help you grow your technical expertise and gain exposure to emerging tools and technologies in the endpoint and server management space.About usWith over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business. #J-18808-Ljbffr