Therapy Patient Coordinator
2 weeks ago
Therapy Patient Coordinator Location: Cromwell Hospital – 164-178 Cromwell Road, London SW5 0TU Job type: Full Time – 37.5 hours a week Company: Bupa – "We make health happen" Overview As a Therapy Patient Coordinator you will ensure the smooth administrative running of the Therapy Department and assist clinical staff with their non‑clinical duties. You will welcome clients, answer enquiries via direct contact, telephone and email, maintain appropriate stock levels, handle authorisations, process payments, reconciling finances and preparing financial reports. Duties & Responsibilities Ensure a warm and courteous welcome to all visitors to the department. Obtain all relevant information from clients in a polite, confidential and friendly manner. Employ effective communication in all interactions with patients, clients and colleagues. Inform clients about charges/UTA/DNA policies. Deal with all direct and indirect enquiries professionally, welcoming and helpfully. Send letters and other information as required. Write to referrers if unable to contact referred patients or if patients never attend for appointments. Book interpreters as needed. Collect from and deliver post to the post room. Store and file all necessary documentation. Receive payment for treatment and equipment and liaise with accounts departments, private medical insurers and embassies. Solve queries and problems with regards to payment with the accounts department and arrange credit notes if required. Enter charges daily and run departmental reports to ensure all charges were correctly entered. Additional stock‑keeping and other general duties. Key Skills & Experience Needed For This Role Experience of handling money in a business setting. Relevant customer service experience. Excellent computer skills. Excellent time management and an ability to prioritise. Ability to work independently. Ability to cope with stressful situations including emotional or challenging patients, carers or visitors. Awareness of diversity and an ability to respond to individual needs and preferences. Benefits Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell. Bupa health insurance as a benefit in kind. An enhanced pension plan and life insurance. Annual performance‑based bonus. Support with travel costs via a season ticket loan or cycle2work. Various other benefits and online discounts. Why Bupa? Bupa is a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", champion diversity and strive to ensure we represent the communities and customers we serve. Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and provide reasonable adjustments as part of our recruitment process. At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately. #J-18808-Ljbffr
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Therapy Patient Coordinator
2 weeks ago
Greater London, United Kingdom Richmond Villages Full timeTherapy Patient Coordinator Cromwell Hospital, 164-178 Cromwell Road, London SW5 0TU Full Time – 37.5 hours a week We make health happen Job Description As Therapy Patient Coordinator, your primary role is to ensure the smooth administrative running of the Therapy Department and to assist clinical staff in performing their non-clinical duties. This will...
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Therapy Patient Coordinator
2 weeks ago
Greater London, United Kingdom Bupa Full timeJob Description: Therapy Patient Coordinator Cromwell Hospital - 164-178 Cromwell Road London SW5 0TU Full Time - 37.5 hours a week We make health happen As Therapy Patient Coordinator, your primary role is to ensure the smooth administrative running of the Therapy Department and to assist clinical staff in performing their non‑clinical duties. This will...
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City Of London, United Kingdom BUPA Full timeJob Description Therapy Patient Coordinator Cromwell Hospital - 164-178 Cromwell Road London SW5 0TU Full Time - 37.5 hours a week We make health happen As Therapy Patient Coordinator, your primary role is to ensure the smooth administrative running of the Therapy Department and to assist clinical staff in performing their non‑clinical duties. This will...
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