Customer Service Coordinator

Customer Service Coordinator

Job Description

Are you a proactive and customer-focused individual seeking your next permanent opportunity in a dynamic environment? If so, we may have just the role for you. We're currently looking for a dedicated Customer Service Coordinator to join our team and play a key role in delivering exceptional service to our valued customers.

Main Responsibilities

As a Customer Service Coordinator, you will work collaboratively across our Customer Service Team, acting as the primary point of contact for our customers and representing the face of Tarmac. Your role will be varied and impactful, including but not limited to:

Taking full ownership of customer enquiries and orders via telephone and email, ensuring resolution from initial contact through to completion
Delivering a consistently high level of customer care, ensuring every interaction is positive and professional
Performing accurate data entry and sales processing, maintaining data integrity throughout your daily tasks
Collaborating with team members to clarify information, resolve issues, and share insights
Identifying opportunities for process improvement and contributing to the continuous enhancement of our services
Maintaining accurate customer records within the CRM system
Communicating regularly with internal departments such as Finance, Depot, and Purchasing to ensure seamless service delivery
Supporting the wider team in delivering in-demand products and contributing to business profitability
Building and nurturing relationships with key stakeholders in your account base, introducing new products and technologies
Developing strong product knowledge and staying informed about market trends through training, research, and self-studyThe role of Customer Service Coordinator is a Monday - Friday role with a rostered Saturday AM in rotation- after successful training the role is open to an element of rostered hybrid working across the team

The Ideal Candidate

To succeed in the role of a Customer Service Coordinator, the following is what we are looking for in a future colleague:

Confident in the use of IT systems
Positive and approachable in your manner
Able to pick up new systems quickly, with full training provided
Demonstrate first class customer service
A high attention to detail with a positive ‘can-do’ attitude
Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure
Enjoy an extremely fast paced; team-based environmentThe role is based ourSnodlandoffice inKentand is commutable from Maidstone, Chatham, Rochester, Gillingham, Hempstead, Sevenoaks, Orpington, Swanley, Dartford, Bromley, Tonbridge, Gravesend, Rainham, Swanley, Sittingbourne and the surrounding areas.

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
Training and development opportunitiesWe’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and arecommittedto creating aninclusiveenvironment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here tosupportyou.

Ready to build your future?