IT Helpdesk

2 weeks ago

Milton Keynes, United Kingdom EAC Consulting Group Full time

EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success.

On offer for IT Technician:

* Salary £30,000 - £32,000

* Monday - Friday 9:00am-5:30pm

* Opportunity to work in a growing and innovative IT communications environment.

* Collaborative and supportive Culture

* Professional development opportunities and IT certifications support.

* Company- Sponsored social events and outings

* Near Central Milton Keynes location with easy access to transport links.

Duties for Helpdesk IT Technician:

* Provide 1st & 2nd line support for IT-related issues

* Confident to go and meet Clients and resolve more challenging IT issues

* Troubleshoot and resolve hardware, software, and network problems.

* Escalate complex issues when necessary to 3rd Line necessary

* Maintain and update IT documentation and system logs.

* Assist with IT projects and the implementation of new IT solutions.

* Ensure security protocols are followed.

* Conduct regular system backups and perform data recovery if needed.

* Provide user training and create user guides to reduce the number of support requests.

Ideal Helpdesk Technician:

* Must have a full UK Driving License

* 3 years experience in a 1st & 2nd Line Support role

* An organised and motivated individual

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