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Administrator

2 weeks ago

York, York City, United Kingdom One to One Recruitment Full time
Administrator – Special Requests and Upgrades

Are you passionate about delivering exceptional customer experiences? Do you excel in coordinating logistics and paying close attention to detail? Join this friendly and hardworking team as an Administrator – Special Requests and Upgrades, where your expertise will directly shape the high-quality service this company provides to their customers. This is a full time, 6-month FTC working in York city centre.

These are some of the pivotal tasks you'll perform daily to ensure seamless operations and outstanding customer service:

Bookings Management: Take charge of coordinating hotel, flight, sleeper train, and ship bookings. Whether it's a routine reservation or an ad-hoc special request, your attention to detail will be essential in exceeding customer expectations.

Special Requests and Upgrades: Lead the process of managing customer special requests, upgrades, and cancellations, ensuring every detail is fully communicated to suppliers for flawless execution.

System Accuracy and Updates: Maintain all relevant systems with precise booking details and costs, ensuring every transaction is accurate and up-to-date to support smooth workflows.

Collaborative Team Support: Provide wider assistance to the transport team and operational teams, embracing a cross-functional approach to meet service-level agreements (SLAs) and key performance indicators (KPIs).

If you thrive under pressure, demonstrate problem-solving excellence, and have a flair for creating remarkable customer journeys, this role is your opportunity to shine. Ready to embark on a career with purpose and impact? Apply today

Job type: Full time, 6-month FTC

Start date: ASAP

Salary: £24500

Benefits include: Pension, 33 days holiday (pro rat'd), employee discount & a great working atmosphere