Debt Collection Officer

5 days ago

Leeds, United Kingdom GBS Full time

Debt Collection Officer - Leeds Location: Leeds. Reports to: Debt Collection Manager. Salary: £27,500 - £28,500 per annum. Role Purpose The Debt Collection Officer reports to the Debt Collection Manager and is responsible for the timely collection of overdue tuition fees from self‑funding students and partner universities, providing advice and guidance to assist students settle fees and delivering a quality student service support. The role proactively manages the debtors’ ledger, reducing overdue accounts while maximizing payments and minimizing debt. Responsibilities Chase self‑funding students who are behind their payment terms or ensure agreed payment plans are being paid on time Chase students with declined tuition fees, encourage them to self‑fund and negotiate suitable payment plans Assist students in resolving queries by liaising with the Finance Support Team or other GBS teams or departments Ensure accurate note keeping and record maintenance in GBS systems in a timely manner Upload and update data to the relevant systems where debt penalties are in place Follow‑up and monitor the payments expected to be received Monitor and reconcile payments with partner universities Monitor the debtors’ report and elevate any issues of non‑payment to the Debt Collection Manager Other duties required by the manager About You Experience working in finance operations and accounts receivable A high degree of computer literacy, particularly Microsoft Office applications Expertise in MS Excel and pivot tables Effective time management and planning Ability to work independently with strong communication skills Excellent written and verbal communication skills Strong decision‑making and problem‑solving skills Desirable Skills and Experience Credit control experience and working knowledge of recovery guidelines Degree‑level qualification Higher Education Institute finance experience and background What We Offer 25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and more Perks@Work discounts platform, wellbeing centre and more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus Employee Testimonial Steffi Korsah – Non‑Academic Staff “What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference.” GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. Seniority Level: Entry levelEmployment Type: Full-timeJob Function: Accounting/Auditing and FinanceIndustries: Higher Education #J-18808-Ljbffr

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