Director of Operations

Job Summary Director of Operations Reporting to the Chief of Service, the Director of Operations is a key role within the new operating model. The Director will provide strategic and operational leadership to the clinical directorates, working in partnership with the Chief of Service and Director of Nursing, wider clinical teams, Executive and corporate teams. They will be responsible for turning our strategy into operational reality and for ensuring high-quality, safe, effective and timely delivery of services across GOSH. The Director of Operations is accountable for delivery of financial and performance improvement, transformation, fostering continuous quality and patient experience improvement, and enabling teams to deliver exceptional outcomes for children, young people, and their families. We are recruiting for two Director of Operations to join the leadership triumvirates for the following groupings of directorates: Core Clinical Services and Clinical Site Operations Body, Bones & Mind, and Blood, Cells and Cancer Main Duties of the Job As an inspiring and highly skilled operational leader, you will demonstrate a track record in operational delivery. You will work with colleagues across the organisation to achieve the highest standards in performance, innovation, quality of care and patient experience. You will work alongside the Chief of Service and Director of Nursing to provide leadership support across the grouping of Directorates, creating an open and participative culture that enables staff to perform at their best. You will embed the Trust's values and promote a patient‑centred, culturally sensitive approach to the delivery of patient care. To succeed you will be an experienced, innovative, compassionate leader with resilience and creativity. You will provide clarity of thought, a calm approach and purpose under pressure, embodying our values of focusing on patients, continuous improvement, innovation through collaboration, striving for excellence and respect for others. About Us We are committed to building a diverse workforce that reflects the communities we serve, encouraging applications from under‑represented groups including Black, Asian and Minority Ethnic heritage, people with disabilities, and LGBTQ+ communities. All staff are encouraged to engage with our REACH, ENABLED, PRIDE and Women’s networks, sponsored by an Executive Management Team member. Job Details Date posted: 24 November 2025 Pay scheme: Agenda for Change Band: 9 Salary: £117,645 to £134,103 per annum inclusive Contract: Permanent Working pattern: Full‑time Reference number: 271‑CO‑7638665 Job locations: Great Ormond Street Hospital London WC1N 3JH Job Responsibilities Please refer to the Job Description and Person Specification document which provides an overview of the key tasks and responsibilities of the role, and outlines the qualifications, skills, experience and knowledge required. Application Process and Timelines Please submit a CV and use the supporting statement section of the application to write your covering letter, outlining your motivation for applying and demonstrating how you fulfil the requirements of the job description and person specification. For application form queries, email Karen.Eban@gosh.nhs.uk Closing date for applications: Monday, 15th December 2025 at 9:00am Stakeholder meetings & panel interview: Monday, 12th January 2026 We expect to notify successful candidates that they have been shortlisted by Friday, 19th December 2025. Contact Dena Marshall, Chief Operating Officer – dena.marshall@gosh.nhs.uk Sian Pincott, Chief of Service Body, Bones & Mind & Blood, Cells & Cancer – sian.pincott@gosh.nhs.uk Tim Liversedge, Chief of Service Core Clinical Services & Clinical Site Operations – tim.liversedge@gosh.nhs.uk Person Specification GOSH Culture & Values Always welcoming Always helpful Always expert Always one team Knowledge and understanding of diverse backgrounds and perspectives. Understanding of Diversity and Inclusion challenges in the workplace. Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace. Academic/Professional qualification/Training Masters level qualification or equivalent management qualification Evidence of ongoing personal and professional development Experience/Knowledge Significant management and leadership experience at a senior level within NHS and across a range of NHS settings Proven experience in managing operational performance with tight financial constraints and effective budget management Experience of capacity planning and translating organisational strategy and vision into operational objectives Evidence of successfully leading significant organisational change in developing new models of healthcare delivery Demonstrable experience of building, maintaining and utilising successful relationships with all staff especially clinicians within complex organisations An understanding of healthcare planning process and key national healthcare issues Demonstrable strong leadership in unifying people across systems and motivating them to deliver common aims and targets Significant experience of situational leadership, human resource management, coaching and people development Skills/Abilities Highly developed communication skills combined with personal authority, confidence and integrity, and proven ability to make a positive impact at all levels and meet tight deadlines Excellent presentation skills with the ability to engage and influence diverse audiences Ability to take tough decisions, manage calculated risks and ensure required action is taken Excellent project management skills as project manager or sponsor; able to work under pressure and meet tight deadlines Strong commitment to action to achieve equality and diversity in the NHS workforce and for the community Disclosure and Barring Service Check This post requires disclosure to the Disclosure and Barring Service under the Rehabilitation of Offenders Act (Exceptions Order) 1975. Certificate of Sponsorship Applicants who require skilled worker sponsorship will be considered. For further information: https://www.gov.uk/guidance/visa-and-immigration-organisation. Direction: From 6 April 2017, skilled worker applicants must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Employer Details Great Ormond Street Hospital for Children NHS Foundation Trust Great Ormond Street Hospital, London WC1N 3JH Website: https://www.gosh.nhs.uk #J-18808-Ljbffr