Technical Account Manager

Who is SonarSonar helps prevent code quality and code security issues from reaching production amplifies developers productivity in concert with AI assistants and improves the developer experience with streamlined workflows. Sonar analyzes all code regardless of who writes it your internal team genAI or third parties resulting in more secure reliable and maintainable applications. Rooted in the open source community Sonars solutions support over 30 programming languages frameworks and infrastructure technologies. Today Sonar is used by 7M developers and 400K organizations worldwide including the DoD Microsoft NASA MasterCard Siemens and T-Mobile.We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company users each other and our open source community. We have high standards and hold each other accountable for acting with positivity dedication thoughtfulness empathy and passion daily.We are deliberate with our decisions with high clarity of intention. At the same time we feel extreme urgency and move forward quickly.And lastly we are highly effective and operationally efficient . We operate collectively as One Team to accomplish our goals.At Sonar CODE is more than just an acronym its a mindset that defines daily operations. Why You Should Apply : At Sonar were a group of brilliant motivated and driven professionals working hard to help supercharge developers to build better faster.Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they dont. Our solutions dont just solve symptoms of problems we help fix issues at the source for all code whether its developer-written AI-generated or from third parties.We have a dynamic culture with employees worldwide and hub offices in the USA Switzerland the UK Singapore and Germany. Team members should be able to come to work every day work on a product they are proud of love what they do and feel energized by their peers.With our roots deep in the open source community were all about the mission : supercharge developers to build better faster.The impact you will haveGrow the usage of the Sonar solution within AccountsIncrease the overall Account Sonar maturityLower the risk of Account churn or downgradeIncrease Account satisfaction reduce the number of escalationsIncrease the number of Sonar sponsors in the AccountEstablish and maintain Sonar as a Trusted Advisor in the AccountEntice Accounts to stay current on an Active version of Sonar to get maximal valueInfluence Sonar roadmap to meet Account needsOn a daily basis you willActively listen and formalize Account technical pains or other adoption inhibitorsWork on plans to overcome customer pains and inhibitorsReport product technical or functional gaps internally and advocate for their resolutionEvangelize / Promote theSonar methodology to govern continuous Code Quality and Security improvementsto the customerAssist Sonar sponsors in the Account for the promotion / evangelization of the Sonar ecosystemKeep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases as well as collecting feedbackRecruit customer development teams not currently using Sonar Upgrade customer development teams that do not use Sonar correctly and therefore do not receive the maximum valuePosition (favorably) the Sonar ecosystem vs other competing products potentially still used in the AccountEducate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specificallyMake sure that the Accounts Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chainRun Quarterly Business Reviews (QBR) with Account Sales representativesExecute Sonar deployment audits identify gaps and drive remediation plans for AccountsContribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context provide inputs on the Commercial strategyKeep yourself constantly up to date knowledge of the technical status of the Account technical progress threats and opportunities for improved maturityTrack product development within Sonar in order to maintain product expertiseThe skills you will demonstrateProven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how theyre enjoyed by usersAt least 5 years of experience in pre- or post-sales customer-facing activitiesHigh listening skills and the ability to formalize and abstract elements expressed by customers and partnersExcellent presentation skills with strong written and verbal communication skillsProven ability to work in a team receiving and giving feedback as well as sharing knowledgeAttention to detailsA can-do attitude : challenging the status quo leading and contributing to key improvements and innovationsAutonomy to run your activity / plans with limited supervisionWhy You Will Love It HereOur culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again).Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains.We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai India Japan and Australia operate fully remotely.We have a growth mindset. We love learning and believe continuous education is critical to our an ever-changing industry new skills are necessary and were happy to help our team acquire the leader in our field our products and services are as strong as our internal team embrace transparency with regular meetings cascading messages and updates on the growth and success of our organization.Required Experience :ManagerKey SkillsMainframe,ABAP,Information Technology Sales,Investment Management,IT Service Desk,ClinicalEmployment Type : Full-TimeExperience : yearsVacancy : 1 #J-18808-Ljbffr