Wellbeing Practitioner, The Junction

The Junction is an out of hours service, open 365 evenings a year, to support and assist individuals experiencing a mental health concern. The aim is to alleviate the need for people in the Swindon locality to access A&E acute mental health services and primary care GP services unnecessarily by managing the presenting symptoms/mental health crisis along with the triggers and context for that crisis. Main duties of the job Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve. Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations Expertise and Risk Management: Effectively manage risk and supporting positive risk taking. Conduct investigations in line with relevant policies KPIs and Data Excellence: To effectively record and evidence outcomes. About us Who we are Swindon and Gloucestershire Mind provide advice and support to empower anyone in our local communities experiencing a mental health problem. We campaign to improve services, raise awareness, and promote understanding. Our Vision: We will not give up until everyone experiencing a mental health problem gets both support and respect. Swindon and Gloucestershire Mind creates services where people are recognised, valued and supported. Our culture and values You are joining a committed and skilled team and you will be working alongside people who are passionate about mental health care and support. Our Values: Selflessness We will act in the best interests of the people we support. Integrity We will be principled in our work. Objectivity We will act and take decisions impartially and fairly, without discrimination or bias. Accountability We will take responsibility for what we do and how we do it. Openness We will work and take decisions in an open and transparent manner. Honesty We will be truthful and reliable. Leadership We will model Swindon & Gloucestershire Minds values and lead by example in demonstrating organisational behaviours. Swindon & Gloucestershire Mind is committed to promoting equality, diversity and we ensure that we are an inclusive organisation, where diversity is valued, respected, and built upon. We are committed to compliance with relevant equality legislation, the Equality Act 2010, Codes of Practice, and relevant best practice guidance. Job responsibilities Key Responsibilities: Support people using The Junction service to reduce their levels of mental distress. Recognise and provide support to individuals overcoming barriers to community inclusion. Welcome individuals who have been referred to the service; providing a calm environment, ensuring any heightened situations are de‑escalated effectively. Work in a one to one, person‑centred way to improve individuals physical and mental wellbeing and create a clear plan forwards using the 5 ways to Wellbeing model. Work collaboratively and sensitively with individuals, with a range of mental health needs to develop skills to manage their own health, in accordance with their personal recovery plan. Actively promoting and using approaches which are affirming, build on strengths, identify past positive experience and success. Promote the rights of individuals by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action. Maintain and develop professional links with all external agencies, enabling effective signposting. Work closely with care coordinators and other professionals within the NHS Swindon mental health teams, supporting people who have been referred via NHS. Work with and support families, carers and significant others who are supporting the person experiencing a mental health crisis. General Responsibilities: 1. Guardian of Confidentiality: Safeguard the privacy and trust of individuals by maintaining meticulous, accurate records and adhering to data protection procedures. 2. Collaborative Data Excellence: Work harmoniously with colleagues to ensure that our internal systems run smoothly, from record‑keeping to GDPR compliance, enabling us to operate seamlessly and securely. 3. Data Mastery and Reporting: Fulfil general administrative duties, skilfully collecting, monitoring, and reporting data outcomes. Ensure our ICT systems and data recording practices align with the organisation's policies and procedures. 4. Safe and Sound: Ensure strict compliance with legal and health and safety regulations, guaranteeing the well‑being of our team and the people we serve, in accordance with our health and safety policy. 5. Championing Our Cause: Establish connections with relevant statutory and third‑sector organisations, extending our reach and promoting our services to high‑risk groups. Be a vital link in building relationships and expanding our service offering. 6. Be the Voice of Policy and Procedure: Stay up to date with legislation, national and local policies, and ensure that your work aligns with the organisation's policies and procedures, current legislation, and quality standards. 7. Lifelong Learning and Positive Culture: Contribute to a team that thrives on positivity, dynamism, and a can‑do attitude, making our organisation a remarkable place to grow and contribute. 8. Effective Communication and Awareness: Attend and actively participate in regular team meetings, ensuring that our collective communication is strong, and awareness of our progress and development is maintained. Person Specification Qualifications Essential Relevant experience of working in any health, social care, or any related voluntary organisation setting. An understanding and working knowledge of various mental health conditions. An understanding of a range of skills and interventions linked to wellbeing and recovery practice e.g. counselling, community signposting etc and their role in supporting recovery and resilience. Knowledge of local policies in respect of safeguarding. Excellent communication skills and the ability to develop relationships with professionals, stakeholders and people accessing the service. Understanding of General Data Protection Regulations (GDPR) and confidentiality. A commitment to working within a framework that recognises the diversity of people and encourages equality and opportunity for all. Desirable Demonstrate well‑developed listening skills and effective verbal communication skills, such as being able to engage appropriately with people, carers, colleagues, statutory and voluntary agencies, both face to face and by telephone. Trained in an allied field such as counselling, mediation, advocacy or social work. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Swindon & Gloucestershire Mind Address The Junction Regent Circus Swindon SN1 1QF Employer's website https://www.sgmind.org.uk/ (Opens in a new tab) #J-18808-Ljbffr