Patient Experience Officer
7 days ago
Providing a Patient Experience service to patients, their families and unpaid carers across Lancashire and South Cumbria. Handle a caseload of formal complaints, correspondence from our local Members of Parliament and contribute to our PALS service. You will hold a caseload of complaint cases, MP correspondence and enquiries across our health and care services. Also required to deal with incoming concerns and enquiries. The Lancashire and South Cumbria (LSC) Integrated Care Board (ICB) was established as a new statutory body on 1 July 2022, replacing the eight clinical commissioning groups across LSC. Our role is to join up health and care services, improve people's health and wellbeing, and make sure everyone has equal access to services and gets a positive experience from treatment. We also oversee how money and resource is used to make sure health services are effective, consistent and of a high standard. Our Patient Experience Team deal with complaints, correspondence from local MPs and Patient Advice Liaison Service (PALS) enquiries. We are a patient focussed, busy and welcoming team. In recent months we have come together as a single, unified service offering a Patient Experience function to our local population. #J-18808-Ljbffr
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Patient Experience Officer
1 week ago
Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board (125) Full timePatient Experience Officer Go back NHS Lancashire and South Cumbria Integrated Care Board (125) The closing date is 17 December 2025 Providing a Patient Experience service to patients, their families and unpaid carers across Lancashire and South Cumbria. Main duties of the job Handle a caseload of formal complaints, correspondence from our local Members of...
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Patient Experience Officer
2 weeks ago
Preston, United Kingdom CHEC Full timeWe are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you're dynamic, focused have the vision to support our growth and the courage to tell us how we can be...
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Patient Experience Officer
7 days ago
Preston, United Kingdom NHS Full timeGo back NHS Lancashire and South Cumbria Integrated Care Board (125)Patient Experience OfficerThe closing date is 17 December 2025Three posts providing a Patient Experience service to patients, their families and unpaid carers across Lancashire and South Cumbria. These are maternity cover positions.Main duties of the jobHandle a caseload of formal...
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Patient Experience Officer
2 weeks ago
Preston PR RL, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time £32,000 - £37,000 per yearProviding a Patient Experience service to patients, their families and unpaid carers across Lancashire and South Cumbria.Handle a caseload of formal complaints, correspondence from our local Members of Parliament and contribute to our PALS service.You will hold a caseload of complaint cases, MP correspondence and enquiries across our health and care...
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Patient Experience
7 days ago
Preston, United Kingdom Lancashire and South Cumbria Integrated Care Board (ICB) Full timeA healthcare organization in Preston is seeking a dedicated professional to join their Patient Experience service. You will handle a caseload of complaints, manage correspondence with local MPs, and address concerns from patients and their families. The ideal candidate will be experienced in patient communication and able to work effectively within a team....
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Patient Experience Officer
2 weeks ago
Preston PR RL, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board (125) Full time £20,000 - £35,000 per yearBe part of a high-quality and effective Patient Experience service, working in accordance with legislation, policy, guidance, and best practice. 2. Provide a high quality and professional service, ensuring accuracy and attention to detail in all aspects of the role.Specifically, to work efficiently and fairly with all parties to complaints. This includes...
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Patient Experience Lead — Complaints
7 days ago
Preston, United Kingdom NHS Full timeA regional healthcare provider in Preston seeks a Patient Experience Officer to deliver high-quality service by managing complaints and corresponding with local MPs. Ideal candidates should have experience in health and care, particularly in complaint handling, and be educated to degree level or possess equivalent experience. The role requires strong...
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Patient Experience Lead: Complaints
20 hours ago
Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board (125) Full timeA regional healthcare organization in England seeks a Patient Experience Officer responsible for providing a service to patients and families across Lancashire and South Cumbria. The role includes handling complaints and correspondence, organizing workflow, engaging in improvement projects, and ensuring compliance with regulations. Ideal candidates should...
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Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full timeOverviewThree posts providing a Patient Experience service to patients, their families and unpaid carers across Lancashire and South Cumbria. These are maternity cover positions. Handle a caseload of formal complaints, correspondence from our local Members of Parliament and contribute to our PALS service. You will hold a caseload of complaint cases, MP...
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Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full timeA regional healthcare authority in the United Kingdom is seeking individuals for maternity cover positions in the Patient Experience service. The roles involve managing a caseload of complaints, correspondence, and patient inquiries, ensuring a high-quality, professional service in line with legislation and best practice. Candidates should possess strong...