Practice Manager

Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. Play a pivotal role in the effective delivery of high quality services, ensuring the practice is safely run on a day-to-day basis incorporating good governance and a patient focused service. Provide oversight of the financial management, resourcing and regulatory compliance of the work of the practice.Main duties of the jobDemonstrable management experience, leadership skills, competency in office IT and effective communication skills at all levels are essential.Supported by an excellent clinical team, you will also have the vision, willingness and drive to adapt to NHS targets and changes within a profitable, efficient working environment.About usOur dedicated team including two partners,3 salaried GPs,one registrar, 1 nurse associate, 1 clinical pharmacist, reception manager and reception staffs, 1 care co coordinator and 2 medical summarizes.We are a well-established, friendly teaching practice, proud of our clinical care and patient services. Based in the heart of East Finchley, we are situated close to the A406 and have excellent travel links by car and public transport. We have a list size of 5600 and are part of PCN2 in Barnet. We are rated good in all areas by the CQC and perform highly in all QOF areas.Job responsibilitiesStrategic Management and PlanningKeep abreast of current affairs identify threats and maximise income-generating opportunities. Contribute to practice strategy formulate objectives and develop ideas for future practice development. Monitor team performance against objectives and manage change. Maintain effective communication within practice and with outside agencies. Assess practice requirements and manage expansion plans. Assist with community links and collaborate with PCN. Represent practice at ICB meetings.Ensure sound financial controls are in place. Manage budgets and maximise income. Prepare resource bids. Oversee accounts ensure timely year-end submissions and liaise with accountants and partners. Lead budgeting and monitoring processes for strategic planning. Monitor income and expenditure with finance partners. Prepare financial plans including forecasting and reporting. Understand financial implications of contract changes. Liaise with ICB and payment agencies regarding Enhanced Services. Monitor PAYE and pension contributions. Oversee cash cheque and petty cash systems.Human ResourcesOverall responsibility for staff recruitment retention contracts and job descriptions. Ensure legal employment and monitor skill-mix. Manage staffing levels within budgets. Oversee induction training and staff development. Implement appraisal systems and coordinate leave management. Support and mentor staff. Lead HR issues and dispute resolution. Keep updated with employment legislation. Maintain HR documentation. Coordinate PCN communications and act as first contact for NIS work and additional roles schemes. Monitor PCN contractual requirements to protect reputation and income. Oversee practice contracts including partnership staff and premises.OrganisationalOversee meeting schedules and management processes. Develop and update practice protocols. Ensure Health and Safety compliance with current legislation. Maintain business continuity plans. Manage policy review processes for regulatory compliance. Maintain knowledge of GMS contract QOF local contracts and PCN requirements.Adopt strategic approach to patient service development. Ensure delivery meets local and national guidelines. Maintain NHS contractual compliance. Monitor registration policies and patient turnover. Oversee surgery timetables and holiday cover. Monitor service delivery and assess performance against access targets. Manage complaints procedures effectively. Oversee significant event reporting systems. Coordinate patient participation meetings. Assist with community links and PCN collaboration.Information Management and TechnologyWork with IT coordinators on system changes. Monitor data systems and assess service effectiveness. Develop IT strategy for data quality. Apply Microsoft systems experience. Support SystmOne and platform development. Motivate staff in IT use and organize training. Ensure data security backup and continuity plans. Work with Caldecott guardian on data protection compliance. Oversee IT support for practice and remote staff. Liaise with ICB on procurement and funding. Maintain practice website. Act as information governance lead.ConfidentialityPatients entrust sensitive health information in confidence expecting privacy and appropriate handling. Post-holder may access confidential information about patients carers staff and business operations. All information must be treated as strictly confidential and only shared with authorized persons according to practice policies and data protection procedures.Health and SafetyTake responsibility for own and others health safety and security. Ensure practice adherence to infection control and safety responsibilities through observation audit and risk management. Maintain current knowledge of safety legislation and implement across business. Use security systems identify risks and manage activities safely. Utilize training effectively and manage others training. Maintain infection control procedures and safe work areas. Report hazards immediately. Complete annual infection control training. Manage team areas and workspace standards. Demonstrate safeguarding knowledge for children's welfare.Equality and DiversitySupport equality diversity and rights of patients carers and colleagues. Act to recognize people's rights consistent with procedures and legislation. Respect privacy dignity needs and beliefs. Behave welcomingly non-judgmentally and respect circumstances and feelings.Personal and Professional DevelopmentParticipate in practice training programs including annual performance reviews. Maintain personal development records. Take responsibility for own learning and demonstrate skills to others undertaking similar work.QualityMaintain practice quality by alerting team to quality and risk issues. Assess performance and take accountability. Contribute to team effectiveness through reflection and improvement suggestions. Work with other agencies to meet patient needs. Manage time workload and resources effectively. Manage regulated activities with registered manager partner.CommunicationRecognize importance of effective team communication. Present professional image and promote practice. Communicate effectively with team members patients and carers. Respond to alternative communication needs appropriately.Implementation of ServicesApply practice policies standards and guidance. Discuss policy impacts with team members. Participate in audit processes when appropriate.Person SpecificationQualitiesPersonable and approachableSelf-motivated and confident able to work with minimal directionAdaptable and innovativeEnthusiasm, with energy and driveGains respect by example, fairness. Integrity & leadershipTrustworthy, honest, reliable, caring and sympatheticForward thinker with a solutions focused approachConfidential and conscientiousHard working, reliable and resourcefulWilling to work flexible hours as necessaryConsidered, steady approachDiplomacyGood sense of humourSkillsEffective communication (oral and written) and excellent inter-personal skillsApproachable with the ability to listen and empathiseDelegation and empowerment of staffA solutions focused approach to problem solvingGood time managementAble to complete and finish workHighly computer literateCustomer service and complaints resolutionNegotiating and managing conflictUnderstanding how to work effectively in a fast paced environmentNetworking and facilitationAbility to lead and motivate a team, creating a positive environmentProject managementChange managementExperienceExperience and success of communicating with and managing peopleExperience of working in teams and able to promote teamwork and employee satisfactionExcellent negotiating and conflict management skillsPlanning skills and ability to prioritizeManagement experience in the NHS or in practice managementExperience of working with regulatory bodies and preparing for inspectionsOtherThe ability and willingness to travel to meetings & coursesAttend evening meetings as requiredQualificationsEvidence of a commitment to continuing professional development.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr