Complaints Manager: Lead a High-Impact Customer Team

A local government organization in Bolton seeks a Complaints Manager to lead a team addressing individual complaints while enhancing service delivery across the borough. The ideal candidate will have experience in complaints handling, excellent customer focus, and skills in team management and problem solving. This role involves collaboration with various...

A local government authority is seeking a Principal Complaints Officer to lead high-level complaints and appeals. The successful candidate will manage complex cases, liaise with stakeholders including MPs, and ensure effective customer-focused improvements across services. The role requires strong communication skills and experience in complaint handling....

A local government authority in Bolton is seeking a Complaints Manager to lead a new team dedicated to ensuring customer satisfaction and regulatory compliance. The successful candidate will have strong team management skills, ideally with experience in complaints handling in public or private sectors. This role is crucial for transforming services within...

OverviewGrade: K scp 39 £50,269 to scp 43 £54,495. Contract: Permanent. Essential Qualification: A degree or degree-equivalent qualification.Unfortunately, we are unable to offer sponsorship for this role.The RoleA wonderful opportunity has been created at Bolton Council for a talented individual to take up a new managerial role with a remit cross-cutting...

Grade : K scp 39 £50,269 to scp 43 £54,495 Contract : Permanent Essential Qualification : A degree or degree-equivalent qualification Unfortunately, we are unable to offer sponsorship for this role. Artificial Intelligence (AI) We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for...

A local council organization in Bolton is seeking a Complaints Support Officer to enhance service delivery. The role involves being the first point of contact for complaints, triaging cases, and supporting the team in tracking progress. Ideal candidates will be customer-focused, organized, and tech-savvy, ensuring sensitive information is managed...

First Line Complaints Handler £26,500 PA Bolton/Hybrid (2 days a week in office expectation) Monday-Friday, 37.5 hours per week The Role Love Energy Savings are passionate about treating our customers fairly throughout the full sales process and beyond. We are on the hunt for highly professional First Line Complaints Handlers who are well organised and...

First Line Complaints Handler £25,000 - £30,000 Bolton/Hybrid (2 days a week in office expectation) Monday-Friday, 37.5 hours per week The Role Love Energy Savings are passionate about treating our customers fairly throughout the full sales process and beyond. We are on the hunt for highly professional First Line Complaints Handlers who are well...

A local government authority in Bolton seeks a Complaints Manager to lead a new team dedicated to resolving complaints and enhancing service delivery. The position requires strong leadership, a focus on customer satisfaction, and collaboration with various stakeholders. Candidates should have substantial complaints handling experience and excellent...

A local council in Bolton is seeking a Complaints Support Officer to support the team in managing inquiries and complaints. In this role, you will liaise with colleagues, ensuring that residents and businesses receive fair outcomes. The ideal candidate is customer-focused and detail-oriented, with strong communication skills and the ability to work...