Service Improvement and Performance Senior Officer

2 weeks ago

Scunthorpe, United Kingdom North Lincolnshire Council Full time

Are you a strategic thinker with a passion for performance, data, and service transformation? Do you thrive in dynamic environments and enjoy leading teams to deliver real impact? If so, we want to hear from you We're looking for a Service Improvement & Performance Senior Officer to lead performance monitoring, drive service improvements, and ensure compliance across our high-profile shared service. What You'll Be Doing Lead the analysis and reporting of performance data to inform decision‑making within the service. Oversee data protection, FOI, and Subject Access Request processes, ensuring legal compliance and transparency. Manage assigned projects from concept to delivery, driving innovation and continuous improvement for Local Taxation and Benefits Shared Services. Support strategic development by providing intelligence to the strategic lead within the service that influences council policy. Lead a cross‑site team, deputising for the Team Manager – Systems and Control when needed. Liaise with ICT and other departments to enhance service delivery. What You’ll Bring Proven experience in leading teams and managing change. Strong analytical skills with advanced ICT – for example Power BI, Excel, Business Objects. Excellent communication and stakeholder engagement abilities. Strong understanding of GDPR, FOI, complaints handling, and performance management. A proactive, organised approach to managing multiple priorities across sites. Why Join Us Be part of a forward‑thinking, collaborative shared service delivering real value across two councils. Enjoy flexible, agile working arrangements with a mix of home, office, and site‑based work. Lead meaningful projects that improve public services and enhance customer experience. Work in a supportive environment that values innovation, leadership, and continuous development. Essential Requirements GCSE Grade 4 (C) or equivalent in Maths and English. Ability to travel across North and North East Lincolnshire. Experience in performance reporting, project management, and service improvement. Location Agile working across North and North East Lincolnshire / home working. Team Service Improvement & Performance Team - Local Taxation and Benefits Shared Services #J-18808-Ljbffr

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