Senior IT Support

1 week ago

Manchester, United Kingdom VIQU IT Full time

Senior IT Support

Manchester (Hybrid)

£35,000-£45,000

VIQU have partnered with a fast-growing marketing and communications agency, known for its creative culture and collaborative environment. They are looking to hire a Senior IT Support professional to take full ownership of their IT estate. Acting as the company’s sole in-house IT resource, you’ll manage everything from infrastructure, security, and backups to day-to-day support. This is a hands-on role suited for an IT Professional who’s confident working autonomously, thrives on solving problems, and wants full responsibility for shaping IT strategy.

Key Responsibilities of the Senior IT Support role:

• Provide 1st–3rd line support to internal users while overseeing all infrastructure and systems.

• Manage, monitor, and improve backups, NAS drives, file storage, and disaster recovery processes.

• Lead infrastructure modernisation and strengthen IT security across the business.

• Take ownership of MSP relationships and escalate when necessary.

• Recommend and implement efficiency improvements, technical best practices, and system upgrades.

• Act as the go-to technical authority for IT operations, ensuring reliability and business continuity.

• Communicate confidently with senior stakeholders and manage expectations effectively.

Key Requirements of the Senior IT Support role:

• 5–7 years’ experience in a hands-on IT support position.

• Broad technical skill set across Windows Server, networking, backups, NAS drives, and M365.

• Strong understanding of infrastructure management, data storage, and recovery.

• Excellent troubleshooting, communication, and stakeholder management skills.

• Self-sufficient, proactive, and capable of driving IT improvements independently.

• Familiarity with security best practices, patching, and system monitoring.

Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Senior IT Support

Manchester (Hybrid)

£35,000-£45,000

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