Enterprise Customer Success Manager

Location: Invicti Belfast, Northern Ireland, United Kingdom Join or sign in to find your next job Apply for the Enterprise Customer Success Manager role at Invicti Who We AreInvicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring. Location: Candidates must be already based in the United Kingdom, preferably Belfast Northern Ireland Who You AreOur Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with Customer Success or Account Management experience in the Technology space. You’re a self-starter who will go to great lengths to maintain the highest levels of satisfaction among Invicti’s customer base. Your thrill of working within fast-paced environments adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. What You’ll Be Doing Leading all post-sales activities for Invicti’s customers through strong relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do Retaining long-term partnerships by independently renewing and expanding successful customers Dominating quarterly metrics concerning customer retention, price increase, and upselling Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment Conducting Quarterly Business Reviews to drive positive customer outcomes Independent analysis of data to discover insights that drive recommendations for clients Tracking accounts to identify churn risks and working proactively to mitigate such risks What You’ll Need A minimum of 3-4 years of experience within a Customer Success or Account Management role in the Tech industry Experience building relationships with clients Familiarity with managing customer renewals and upsells Strong presentation, meeting facilitation, and written communication skills Excellent time management and organizational skills with the ability to track numerous details Desire to work in a dynamic start-up where your input is encouraged to help craft offerings and interaction with clients Benefits Health Insurance: Private health to cover 100% of employee health care and dental premium costs; for dependents, 75% of health care and 50% dental premium cost Life Assurance: Covering 3x annual salary Pension Plan: 4% employer and 5% employee contributions Employee Assistance Program: Emotional Support Counseling services 24/7 Family Leave: 39 week paid leave for birthing parent recovery and 4 week paid leave for non-birthing/bonding parent Remote work: No commuting needed – you’ll work remotely from your home office location Quarterly Thrive-Wellness Days: One extra vacation day per quarter Volunteerism: 5 days of paid time off each year to participate in volunteer activities of your choice Paid Birthday Off: Take your birthday off to celebrate you Mobile Allowance benefit: Support for work-related communication and tasks At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here – regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We’re all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry. #J-18808-Ljbffr