Director, Strategic Accounts
1 day ago
About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.About the Role:We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.Responsibilities:Develop a strategy to break into and close key strategic logos for DecagonDevelop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansionCollaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutionsForecast and accurately report on pipeline and revenueDevelop and execute account plans to execute strategic dealsProvide feedback and insights to product and leadership teams to influence the company's roadmapMaintain expert-level knowledge of the company's products, services, and industry trendsExpect moderate travel.Qualifications:7+ years of experience in strategic or enterprise salesProven track record of growing revenue and expanding business with large, complex accountsExcellent communication, presentation, and negotiation skillsStrong business acumen and ability to speak the language of the C-suiteConsultative selling approach with a focus on value-based solutionsAbility to manage multiple stakeholders and cross-functional initiativesBachelor's degree or equivalent work experienceBonus points if you have previous experience selling AI or customer support/experience softwareBenefits:Medical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your best #J-18808-Ljbffr
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