Emergency Call Handler
1 week ago
OverviewRole: Business Support Officer - Emergency Duty Team (Out-of-Hours)Location: Home-basedType: Temp - 3 months InitiallyHours: Saturday & Sunday 08:45-19:00 or 19:00-01:30; Monday-Friday 17:15-01:30 (on a needs basis)Salary: £14-£17 per hour plus holiday paySellick Partnership are seeking a Business Support Officer to join our client's Emergency Duty Team (Out-of-Hours).This is a vital role supporting a service that deals with serious and often sensitive situations. Callers can be distressed, so the post requires someone who can stay calm, listen carefully and respond with empathy, while still managing information accurately and professionally.Key responsibilitiesPredominantly call taking via the Cirrus phone systemProcessing referrals through the referral portalLiaison with the Team Manager and on-duty Social WorkersWorking as part of Business Support alongside a small number of Business Support OfficersKey skillsGood communicationConfident and professionalExperience with urgent / emergency call handlingResilienceEmpathyThe EDT service manages very serious issues, and while there is strong support from managers on duty, the role requires someone with a good level of resilience.Please apply if you believe you are well-suited to this opportunity. For additional information, please contact Jack Rice at Sellick Partnerships.Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website. #J-18808-Ljbffr
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Calm Under Pressure: Emergency Call Handler
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Birmingham, United Kingdom West Midlands Police Full timeA regional police force in Birmingham is seeking dedicated individuals for the roles of Contact Handler and Dispatcher. You will provide essential support by answering emergency calls, coordinating police responses, and ensuring community safety. Ideal candidates possess excellent communication skills and the ability to manage high-pressure situations. This...
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Emergency Call Handler
2 weeks ago
Birmingham, United Kingdom Sellick Partnership Full timeRole: Business Support Officer - Emergency Duty Team (Out-of-Hours) Location: Home-based Type: Temp - 3 months Initially Hours: Saturday & Sunday - 08:45-19:00 or 19:00-01:30 Monday-Friday - 17:15-01:30 (on a needs basis) Salary: £14-£17ph plus holiday pay Sellick Partnership are seeking a Business Support Officer to join our client's Emergency Duty Team...
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Call Handler
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Call Handler
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Call Handler
4 days ago
Birmingham, United Kingdom Midlands Medical Partnership Full time1. Job Role/Purpose: - The post holder will be responsible for providing an effective call handling service and associated administration duties - To deal with enquiries from medical staff, patients and the general public in a professional and courteous manner - To record patient information and make appointments accurately - To prioritise calls to be...
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Birmingham, United Kingdom Sellick Partnership Full timeA recruitment agency is seeking a Business Support Officer for the Emergency Duty Team (Out-of-Hours). The role involves dealing with serious situations, requiring calmness and empathy while managing information accurately. Responsibilities include taking calls and processing referrals. Key skills needed are good communication, resilience, and emergency call...
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Care Navigator/call Handler
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