Christmas Customer Assistant

OverviewChristmas Customer Assistant - Warehouse Operative - Cheshire OaksJoin our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.You\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.At M&S, our operations team ensures our store runs like clockwork, so you\'ll need to be ready to roll up your sleeves and keep things moving.Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.Are you ready for it? Take your marks and get ready to apply.Note: Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.Work PatternWeek 1:Sunday 08:00-16:00Monday 06:00-14:00Wednesday 06:00-14:00Thursday 06:00-14:00Week 2:Monday 06:00-14:00Wednesday 06:00-14:00Friday 06:00-14:00Saturday 06:00-14:00To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key AccountabilitiesServe our customers efficiently, both on the shop floor and at service pointsKeep the store clean and tidy, ensuring that our shelves are always stocked with productMonitor and deliver on the daily sales targets, priorities, promotions and selling opportunitiesProactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.Build expert product knowledge to sell and recommend our products and servicesWe\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every timeKey CapabilitiesHigh levels of customer serviceCommitted to delivering excellent work with great attention to detailOpen to and acts upon feedback, asking for this regularlyTakes accountability for planning and managing own workload efficientlyStrong communication skillsAdaptable to changing situationsBuilds positive relationships by being a good listenerGood level of digital capabilityEveryone\'s WelcomeM&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.#Christmas #J-18808-Ljbffr