Workplace Experience Manager

Workplace Experience Manager We’re seeking a Workplace Experience Manager to lead our London team and deliver a world‑class environment for EY colleagues. Acting as the main point of contact for building users, you’ll ensure seamless, high‑quality facilities management across cleaning, waste, landscaping, food, and hospitality services. You’ll champion continuous improvement and set the standard for exceptional workplace experiences. Key Responsibilities Lead and motivate Workplace teams, ensuring service excellence and operational efficiency. Act as senior contact for client and stakeholders, managing relationships and resolving escalations. Oversee delivery of integrated services including cleaning, waste, and hospitality. Ensure compliance with QHSE policies, conduct risk assessments, and support business continuity. Drive improvements using feedback, best practice, and performance data. Support Hospitality Assured accreditation across London sites. What We’re Looking For Proven experience in people management and customer‑facing roles. Strong stakeholder engagement and communication skills. High IT literacy; IOSH and CAFM experience desirable. Ability to manage multiple priorities and deliver operational excellence. Flexible, resilient, and committed to creating outstanding workplace experiences. Desirable Skills Project management experience. Knowledge of Hospitality Assured standards. Experience reviewing processes to drive efficiency. Benefits We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000 Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Commitment to Inclusion We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at chloe.smailes@mitie.com. About Mitie Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Apply Now Apply now to join our Mitie team and help us transform workplace experiences. #J-18808-Ljbffr