Operations Controller(Transport Controller)

10 hours ago


Greater London, United Kingdom CitySprint Full time

Operations Controller (Transport Controller) Join to apply for the Operations Controller (Transport Controller) role at CitySprint. Location: London East. Salary: £27,000 - £31,000. Hours: 40 per week. Shifts: Monday to Friday, 10 am to 7 pm. Benefits and perks An impressive holiday allowance that rises in line with your years of service. Additional day off for your birthday. Death in Service allowance to ensure your loved ones are provided for in the event of tragedy. Enhanced maternity and paternity leave. Complimentary day of annual leave for special family moments. Health and wellness program. Medicash Perks at Work – a tool for CitySprint colleagues to enjoy a variety of high‑street discounts and rewards. Ride‑to‑work scheme to keep fit while saving money. CitySprint is on a fast track to become the UK’s leading courier services provider, dominating same‑day service areas. Through regular investment in our people, service offerings and customer proposition, we are paving the way for courier services to be more intuitive, capable and responsive than ever before. We need a top‑notch Operations Controller to help us grow and improve every day. Responsibilities Direct communications relating to designated courier workload courteously and efficiently. Monitor jobs through to POD and completion, prioritising platinum customers. Implement and maintain Service Level Agreements (both customer and service‑centre specific). Proactively keep clients and colleagues informed of any delays or issues. Ensure fleet size is sufficient to service clients, especially during peak periods—maintain levels and recruit when required. Support onboarding of all couriers, ensuring compliance with business regulations and creating a professional image for all courier resources. Key Skills Managing and exceeding customer expectations. Acting on your own initiative without constant supervision. Ability to communicate clearly with clients, couriers and suppliers, remaining professional at all times. Being highly organised. Previous transport industry experience. Solid geographical knowledge. Excellent punctuality and attendance. Computer literate. The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check. Seniority level Entry level Employment type Full‑time Job function Accounting / Auditing and Finance Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr



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