Growth Partner Manager, Creators

Join to apply for the Growth Partner Manager, Creators role at Patreon Get AI-powered advice on this job and more exclusive features. Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: $10 billion+ generated by creators since Patreon's inception, 60 million+ free new memberships for fans who may not be ready to pay just yet, and 10 million+ fans paying each month for exclusive access to creators' work and community. About The Team The Top Creator Management team oversees and drives platform satisfaction and growth for the highest impact and highest potential creators on Patreon. You’ll report to the Head of Top Creator Management. About The Role This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners. You’ll be responsible for the account management & success of a dynamic book of business partners and driving data-backed solutions and opportunities. Drive strategy and support for a high-volume dynamic portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices. Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon’s tools, both in a 1:1 and 1:many included capacity. Respond to inbound questions with speed and clarity, helping creators feel heard and supported. Share updates and learning resources with creators while keeping communication personal and actionable. Identify and escalate common issues, feedback, or trends to improve products and processes. Champion partner feedback to product teams for optimization of internal and external tools. Collaborate closely with cross-functional teams to continuously improve the creator experience. Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team. Manage and negotiate complex deal structures, partnering closely with finance and legal teams. About You BA/BS degree or higher. 4+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment. 2+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators. Expertise in using data and analytics to develop insights for decision making. Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners. Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking. Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training. Curious, empathetic, and confident offering strategic advice in short, focused interactions. Track record of revenue and product‑adoption growth within a medium- to large- strategic portfolio. Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy. High operational rigor – disciplined CRM usage, cadence execution, and follow‑through. Strong negotiation/persuasion skills – both strategic and tactical. Experience building complex deals is a plus. Consultative sales acumen—adept at retaining and expanding accounts through persuasive storytelling and ROI framing. Growth & Learning Opportunities Understand the complex business models of top‑earning creators and identify new monetization levers. Hone advanced relationship‑building skills with multifaceted creator teams. Deepen expertise in community engagement, fan conversion, and membership economics. Play a key role in shaping a product‑led company’s feature set for the creator economy. About Patreon Put Creators First | They’re the reason we’re here. When creators win, we win. Build with Craft | We sign our name to every deliverable, just like the creators we serve. Make it Happen | We don’t quit. We learn and deliver. Win Together | We grow as individuals. We win as a team. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accomodations@patreon. Patreon offers a competitive benefits package including and not limited to salary, equity plans, vacation leave, company holidays and recharge days, patronage, parental leave and sick leave, and pension with an employer contribution. #J-18808-Ljbffr