GP Receptionist/Administrator

Job summary Are you passionate about helping people and making a real difference in your community? Hartshill Health Centre is looking for a friendly, organised, and proactive GP Receptionist to join our dedicated team. As the first point of contact for our patients, youll play a vital role in delivering excellent customer service, supporting clinical staff, and ensuring the smooth running of the practice. This is a fantastic opportunity to work in a caring environment where your contribution truly matters. We offer a supportive team culture, opportunities for development, and the chance to be part of a practice that values quality care and patient experience. You would ideally have previous experience in this area of work and an ability to use your own initiative but also work as part of a team. Main duties of the job As a GP Receptionist, you will be the first point of contact for patients and visitors, providing a warm, professional, and helpful service at all times. Youll manage incoming calls and queries, including booking appointments, handling prescription requests, and answering general enquiries. You will also support the clinical team by preparing patient information, maintaining accurate records, and ensuring that administrative tasks such as updating details, scanning documents, and processing correspondence are completed efficiently. Working as part of a friendly and supportive team, you'll play a key role in keeping the practice running smoothly and delivering an excellent experience for our patients. Shifts will be Tuesdays 8:00 - 13:00, Wednesdays 13:30-18:30 and Fridays 12:30-18:30 About us Hartshill Health Centre is a growing, forward-thinking GP practice serving a diverse community of over 8,500 patients. We are based in a modern, multi-use building that provides a welcoming and professional environment for both patients and staff. Our team includes receptionists, secretaries, managers, GPs, Advanced Clinical Practitioners (ACPs), paramedics, nurses, summarisers, and more all working together to deliver high-quality, patient-centred care. We are proud to host our Primary Care Network (PCN) within the building, with a high level of involvement in collaborative projects and services. The building also houses our Frailty Hub, providing specialist support for vulnerable patients, and South Warwickshire NHS Foundation Trust (SWFT) are stationed on the premises, creating a truly integrated healthcare environment. We value teamwork, innovation, and continuous improvement, offering a supportive atmosphere and opportunities for development. Joining us means being part of a practice that makes a real difference in the health and wellbeing of our community. Details Date posted 24 November 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A2376-25-0001 Job locations Hartshill Health Centre Sidhu Close Hartshill Nuneaton Warwickshire CV10 0GQ Job responsibilities Introduction to the Role Hartshill Health Centre is looking for a motivated and professional GP Receptionist to join our friendly team. This is an excellent opportunity to work in a modern, integrated healthcare setting where your role will make a real difference to patient care. As the first point of contact for patients, you will provide a welcoming and efficient service, manage appointments and enquiries, and support the clinical team with essential administrative tasks. About Us Hartshill Health Centre is a growing, forward-thinking practice serving over 8,500 patients. We are based in a modern, multi-use building that also hosts our Primary Care Network (PCN), the Frailty Hub, and South Warwickshire NHS Foundation Trust (SWFT) services. Our team includes receptionists, secretaries, managers, GPs, ACPs, paramedics, nurses, and more all working collaboratively to deliver high-quality, patient-centred care. We value teamwork, innovation, and continuous improvement, offering a supportive environment and opportunities for development. Main Duties Greet and assist patients and visitors in a professional, friendly manner. Manage telephone calls, appointment bookings, and general enquiries promptly and accurately. Process prescription requests and maintain accurate patient records. Distribute information, messages, and enquiries for the clinical team. Liaise with multidisciplinary team members and external agencies such as secondary care and community services. Ensure confidentiality and compliance with GDPR and practice policies. What We’re Looking For Excellent communication and interpersonal skills. Strong IT skills and attention to detail. Ability to multitask and remain calm under pressure. A positive, team-focused attitude and commitment to patient care. Previous experience in a healthcare or customer service setting is desirable but not essential. Benefits of Working with Us Supportive and friendly team environment. Opportunities for training and career development. Modern, integrated healthcare setting with collaborative working. Commitment to staff wellbeing and continuous improvement. Person Specification – Experience Essential Experience of working with the general public. Experience of administrative duties. Person Specification – Desirable Previous experience working in a healthcare setting. Experience using clinical IT systems (e.g., EMIS). Personal Qualities – Essential Polite, confident, and professional. Flexible and cooperative approach. Ability to work under pressure and multitask. Sensitive and empathetic in distressing situations. Skills – Essential Excellent communication skills (written and oral). Clear, polite telephone manner. Strong IT skills and competent in MS Office applications. Ability to work as part of a team and independently.Effective time management and organisational skills. Ability to follow policy and procedure accurately. Skills – Desirable Knowledge of medical terminology. Ability to manage repeat prescriptions accurately. Qualifications – Essential Educated to GCSE level or equivalent. GCSE Mathematics and English (Grade C or above). Qualifications – Desirable AMSPAR Receptionist Qualification. NVQ Level 2 in Health and Social Care. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Hartshill Health Centre Sidhu Close Hartshill Nuneaton Warwickshire CV10 0GQ Website: https://www.hartshillhealthcentre.co.uk #J-18808-Ljbffr