First Line IT Support Technician

1 week ago

Eastleigh, United Kingdom Ecclesiastical Insurance UK Full time

About the role Lloyd & Whyte, part of the Benefact Group, are looking for a First Line IT Support Technician to join their Eastleigh office. In this role you will be the first point of contact for all IT-related queries and incidents, providing efficient and friendly support to end-users and working closely with our outsourced Managed Service Provider (MSP). What you'll be doing Act as the first point of contact for all IT support queries via phone, email, and ticketing system. Escalate unresolved issues to the MSP (3rd line) with clear documentation and context. Liaise with the MSP to ensure SLAs are met and service quality is maintained. Maintain IT asset inventory and ensure accurate records of equipment and licenses. Provide basic training and guidance to users on IT systems and best practices. What you'll need to have Strong knowledge of Windows OS, Microsoft 365, Active Directory, Microsoft Entra, Exchange Online and Microsoft Intune. Basic knowledge of virtual environments (Hyper‑V, Citrix). Basic understanding of networking concepts (IP, DNS, VPN). Familiarity with ITIL practices and ticketing systems (ConnectWise, Desk365). Ability to troubleshoot and resolve issues methodically and efficiently. What makes you stand out Proven experience in a first line IT support or helpdesk role. What we offer 28 days annual leave plus bank holidays. Birthday off. Group Personal Pension. Bonus scheme. Holiday buy‑scheme. Health and wellbeing benefits, company cash plan, income protection and life assurance. Enhanced sick pay and parental leave. Support and funding toward study and professional qualifications. Paid time off for volunteering. Hear from the hiring manager "We are seeking a proactive and customer‑focused First Line IT Support Technician to join our in‑house team. This is an excellent opportunity for someone with a passion for technology and problem‑solving, who enjoys helping people and thrives in a fast‑paced environment." About Lloyd & Whyte Lloyd & Whyte offers a range of specialist insurance services to a variety of clients, including niche scheme insurance for healthcare professionals, commercial motor vehicle insurance, and professional broker‑to‑broker insurance services. We also provide personal insurance services covering homeowners from standard houses to high‑value properties. About Benefact Group Benefact Group is a unique international financial services group made up of over 30 businesses, owned by a charity and recognised as the third largest UK corporate donor. Our culture is built on kindness, ambition and a commitment to giving back. Contact Apply now to be considered for this role. If you need additional support during the recruitment process, please let us know. #J-18808-Ljbffr

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