Medical receptionist

2 weeks ago


StokeonTrent, United Kingdom Glebedale Medical Practice Full time

This is a fast paced role in a constantly busy environment. You will work as part of a large team under the guidance of a Lead Receptionist. Our reception team manage many day to day tasks to give admin support to our clinical team and management.Main duties of the jobMeeting and greeting of patients who are consulting with members of the Practice teamEnsuring a professional and timely service for patients and visitorsEnsure that the reception area is tidy and welcomingAppointment system making appointments for patientsGenerate prescriptions from patients requests in accordance with Practice Protocol.Inputting patients requests for home visits and printing summaryTaking queries from patients and ensuring the information in relayed to the relevant team member for any actionsRetrieve and re-file records as required.Answering telephones, divert calls and take messages, ensuring the accuracy of detail and prompt appropriate delivery.Taking postphotocopying as requested.Preparing Doctors rooms.Receive deliveries into the Practice and deal with appropriatelyDealing appropriately with patients enquiries at reception or via the telephone.Maintenance of patients notes including starting a new wallet when required and dividing the contents in chronological order if a new record.Editing data into patients records accurately.About usWe are agrowing practice with a population of 11,400 patients working across two sitesthe main site being a purpose built practice in Fenton, and a branch site inLongton, Stoke on Trent.We have 8 GP's, 6 nurse's and a large admin/reception team.Job responsibilitiesResponsibilitiesThemedical receptionist should be able to have:Excellentcommunication skills are essential in order to communicate with patients and thewider teamUnderstandthe importance of confidentiality within the Practice.Understandthe use the information technology equipment in the Practice.Liaisewith hospitals and other outside organizations in order to provide service forthe patients in a professional manner.Workunder the guidance of others and also using own initiative.Person SpecificationExperienceExperience working in GP Practice/NHS settingExperience working with the general publicExperience of customer servicePrimary care experience and working within NHS settingDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr



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