Accommodation Delivery Lead

Accommodation Delivery Lead As an Accommodation Delivery Lead, you will be responsible for the delivery and implementation of the campus services, contract and accommodation information service for the local area. Responsible for ensuring the efficient delivery of a singular but substantial support service in accordance with all safety, quality time and cost parameters to meet the needs of the HPC construction project. The Accommodation Delivery Lead will provide technical input and advice for their scope of work – and may be involved in all stages of the strategy, procurement, planning, implementation, contract management and operation of their key service and contract area. The Accommodation Delivery Lead will be responsible for developing, reviewing and amending policies and procedures that underpin strategy and delivery within their work area, and may also be called upon to help prepare detailed specifications, in support of the in contract procurement process. The Accommodation Delivery Lead will provide the strategic and operational planning for the delivery of all hotel services at the HPC campus sites; including Hinkley Campus 510 bedrooms, Sedgemoor Campus 986 bedrooms and Brean Sands circa 900 rooms. Hotel services includes management of the accommodation bedrooms, restaurants, bars, conferences and events and leisure facilities. Principal Accountabilities Manage day to day the provision of a critical site support campus service to guests staying as part of the construction workforce of circa 11,000 requiring overnight accommodation Manage and be directly responsible for a specific service contract valued at circa £70m [full project lifecycle] Be accountable for ensuring all statutory, regulatory and site controls are complied with Form effective relationships with their service contract partner and champion; clarity, respect, positivity, humility and integrity Ensure the contract partners team are fully competent to perform their assigned roles – and that any shortfalls are reported to the Service Manager without delay Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule Ensure early intervention to avoid any escalation of issues affecting service delivery by working in the spirit of a ‘one team approach’ Define the work scope to be delivered within the campus contract or package of work and the interfaces with all other elements of the project. Anticipate and resolve any issues arising with the campus contract for package of works and services, identifying risks and facilitating their resolution or escalating to service manager Support the preparation of monthly reports for each work stream including safety performance, performance against SLAs, performance against KPIs, financial reporting, project forecasting and forward planning Address campus technical and service delivery concerns and develop solutions for approval. Co-ordinate the delivery of campus services and play a key role in managing the process to include: Safety management Quality management Good neighbour management Knowledge, Skills, Qualifications & Experience Degree standard education in related subject. Experience of working with and developing budgets. Management [or leadership] experience in a service lead environment. Must be confident in own abilities and be able to deliver in a dynamic environment. Willingness to learn from both successes and failures. Proven experience within a large accommodation environment with catering and bars Excellent communication skills and able to strike up effective working relationships. Must be willing to work with our local supply chain partners in a cooperative way. Recognised and certificated ‘Behavioural Safety Programme’. Recent IOSH accreditation [or equivalent]. Hospitality and catering qualifications Seniority level Mid-Senior level Employment type Contract Job function Management Bridgwater, England, United Kingdom #J-18808-Ljbffr