Facilities Helpdesk Manager

Job Summary Torbay Hospital is looking for a dedicated and experienced Facilities Helpdesk Manager to join our team. You will be part of a team of 6 managers providing 24/7 service coverage on a rota basis, ensuring the efficient management of our facilities operations helpdesk. Responsible for prioritising and coordinating essential facilities services such as deep cleans, portering, linen room and other operational requests to ensure a safe and efficient environment for patients, staff, and visitors. You will play a crucial role in maintaining a safe, clean and comfortable environment for patients, staff and visitors, contributing directly to high‑quality healthcare delivery. Working in a healthcare setting allows you to develop valuable skills in facilities management, maintenance, and healthcare compliance. You’ll also have the opportunity to gain knowledge specific to the healthcare industry. Hospitals are essential, meaning that the facilities team plays an ongoing role in keeping the operations running smoothly, offering stability and job security. Main duties of the job Manage the day‑to‑day operations of the Facilities Helpdesk. Prioritise and coordinate service requests, including deep cleans, portering and other facilities‑related tasks. Ensure all requests are handled promptly and effectively, adhering to hospital policies and procedures. Provide leadership and guidance to facilities staff, ensuring a high standard of service delivery. Maintain accurate records of service requests and outcomes. Ensure that all tasks are assigned, monitored and completed within the required timeframe. Work closely with other hospital departments to address any urgent or ongoing facilities issues. Provide 24/7 service cover on a rota basis, ensuring adequate staffing levels at all times. About Us Being part of a dedicated team at Torbay Hospital means working alongside a range of professionals committed to making a positive impact. You’ll benefit from the collaborative and supportive environment. Your work ensures that the hospital runs efficiently and is equipped to provide the best possible care to patients. Your efforts will directly impact the wellbeing of the community. Torbay Hospital is a vital part of the community, and working there allows you to contribute to the health and wellbeing of the local population. By joining this team, you’ll be part of an essential, skilled group that helps ensure smooth hospital operations and supports patient care in a meaningful way. Details Date posted: 25 November 2025 Pay scheme: Agenda for change Band: Band 4 Salary: £27,485 to £30,162 a year per annum Contract: Permanent Working pattern: Full‑time Reference number: 388-7571102-CORP Job locations: Torbay Hospital, Lawes Bridge, Torquay, TQ2 7AA Job responsibilities Full vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Person Specification Essential NHS cleaning & helpdesk supervisorial or managerial experience Nationally recognised management qualification up to NVQ level 3 or relevant experience GCSE Maths and English c grade or functional skills level 2 Full UK driving licence Desirable Experience working in NHS facilities services Disclosure & Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name: Torbay and South Devon NHS Foundation Trust Address: Torbay Hospital, Lawes Bridge, Torquay, TQ2 7AA Employer's website: https://www.torbayandsouthdevon.nhs.uk #J-18808-Ljbffr