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Head of Front Office
2 weeks ago
The Front Office and Digital Guild defines and drives the capabilities needed to design, deliver, and evolve digital and customer-facing solutions. The Guild brings together talent across digital, user experience, portals, customer journeys, and front‑office tooling to enable a product‑aligned operating model, maintain high customer impact, and foster a culture of collaboration and continuous improvement. As Head of Front Office and Digital Guild you will lead strategy and execution for the guild in AXA UKI, shaping vision, structure, operating model, workforce planning, capability development and budget while championing engineering excellence and customer‑first thinking. Responsibilities Define the vision, structure and operating model for the Front Office and Digital Guild in line with AXA's strategic technology goals. Lead workforce planning, recruitment and onboarding to build a high‑performing, diverse and future‑ready guild. Manage clear career pathways, learning programmes and development plans for guild members. Oversee resource allocation, ensuring the right skills are deployed to initiatives while managing capacity across domains. Build a strong community identity within the guild, promoting collaboration, engagement and continuous improvement. Act as a technical leader across digital and front‑office platforms, championing innovation, engineering best practices and customer‑first thinking. Define and maintain knowledge‑management practices to share reusable components, patterns and lessons learned. Own the guild's budget and resource plans, ensuring investments align to capability development and delivery needs. We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any protected characteristics. AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long‑term health condition. We participate in the Disability Confident 'Offer of Interview' scheme, which means a fair and proportionate number of candidates with long‑term health conditions or disabilities who meet the essential criteria of a job will be offered an interview. Qualifications & Experience Extensive experience across digital, customer‑facing technology, or front‑office platforms, with leadership experience in complex, cross‑functional environments. Proven ability to build and lead capability teams across technology, design or delivery domains. Strong knowledge of digital channels, customer experience platforms, front‑office tooling and integration with core systems. Skilled in workforce planning, capacity management and resource modelling. Experience creating and managing development frameworks, learning pathways and coaching programmes. Effective communicator and collaborator, with a track record of stakeholder engagement across business and IT. Comfortable managing budgets, influencing resource decisions and advocating for investment in people and capability. Passionate about community building, knowledge sharing and cultivating a culture of continuous learning and improvement. You must be eligible and authorised to work in the United Kingdom. Benefits Competitive annual salary dependent on experience Annual company & performance‑based bonus Contributory pension scheme (up to 12% employer contributions) Life assurance (up to 10× annual salary) Private medical cover 28 days annual leave plus bank holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Well‑being services & resources AXA employee discounts #J-18808-Ljbffr
