Senior Repairs Administrator
1 day ago
Location: Sepura – Cambridge, England, United Kingdom Job Title: Senior Repair Administrator Role Overview The Repair Administrator role is key to meet and exceed customer’s expectations in the administration, care, reporting and progressing of their repairs and to provide an excellent level of customer service. As a Repair Administrator you will be managing the process and handling the incoming and outgoing devices returned by Sepura Customers. Come and join Sepura Ltd at an exciting time of growth and progress your career within this innovative technology company, based in Waterbeach, Cambridge. Responsibilities Administration of inbound and outbound devices for repair or secure disposal Supporting customers on day‑to‑day enquiries received by the Repair centre Responsible for the scheduling and delivery of the secure device disposal services offered by Sepura in line with the agreed service levels and security requirements Support the management of Sepura Repairs services Monitoring and reporting on the throughput of the repairs and disposal services Local administration of Sepura business systems used within the repairs team area Administration of external repair centre contracts The role will involve some overseas and UK travel so the successful applicant will have a full, clean driving licence, own car, and valid passport. Travel expenses will be paid. UK Security Clearance (SC) and NPPV3 clearance will be required for the role. Must-haves Higher level education. This could be a GNVQ, BTEC or A Levels. Excellent written and verbal communication skills to be able to respond to customers over phone/Teams calls, emails and in person. Strong customer focus and background in working within B2B professional services and liaising with customers and partners. Proficiency in Microsoft Excel and Word for reporting, scheduling and creating documentation. Experience in working with a CRM and/or repair tracking systems to manage workflows and customer returns. Demonstrable knowledge of practices and standards related to working within and technical, electronic product company. High attention to detail and the ability to undertake data analysis skills to interpret reports, trends and inform operational decisions. Able to demonstrate a process driven mindset to follow and improve service processes in delivering results for customer services. A track record in meeting deadlines and managing multiple tasks through effective time management and prioritisation. An ability to work cross‑functionally with internal teams and external partners. Desirable Qualifications ISO9001 (or similar) auditor accreditation Professional qualifications in process improvement (e.g. Six sigma Yellow or Green belt) IPC certifications relevant to repair and maintenance of electronic equipment (e.g. IPC 610/7711/7721) Other Requirements Understanding of data protection and confidentiality, especially when handling customer and equipment information. Technical knowledge to be able to collaborate with engineers and technicians. Strong problem‑solving skills to identify and resolve service issues. Experience with applying standards within a workplace environment, e.g. for Health and Safety at work, ISO 9001, ISO 27001, ISO 14001, COSHH. Familiarity with the delivery of training on processes, tools and/or technical training. Seniority level Mid‑Senior level Employment type Full‑time Job function Telecommunications #J-18808-Ljbffr
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Senior Repairs Administrator
5 days ago
Cambridge, United Kingdom Sepura plc. Full timeIt’s an exciting time to come and join the Sepura team. We are on the lookout for a Repair Administrator to play a key role within the Repairs Team. Repair Administrator The Repair Administrator role is key to meet and exceed customer’s expectations in the administration, care, reporting and progressing of their repairs and provide excellent level of...
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Senior Repairs Administrator
3 weeks ago
Cambridge, United Kingdom Polytec Personnel Ltd Full timeLocation: Cambridge (CB25) Type: Permanent Hours: 9am - 5:30pm (Monday to Friday, 5-days in the office) Salary: £38,000 per annum Job Reference: 35840 As a Senior Repairs Administrator, you will play a crucial role in ensuring exceptional customer service and smooth operations within the repairs service. You will oversee the administration of repair and...
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Senior Repair Operations Administrator
1 day ago
Cambridge, United Kingdom Sepura Full timeA leading technology company in Cambridge is seeking a Senior Repair Administrator to manage device repairs and provide exceptional customer service. The role involves handling inbound and outbound devices, supporting customer inquiries, and ensuring compliance with service standards. Candidates should have a higher education level and strong communication...
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Repairs Administrator
3 weeks ago
Cambridge, United Kingdom Polytec Personnel Ltd Full timeLocation: Cambridge (CB25) Type: Permanent Hours: 8am - 5pm Monday to Thursday, 8am - 4pm Friday, 39 hours (5-days in the office) Salary: £30,000 per annum Job Reference: 35841 Are you an organised and customer-focused individual looking to take the next step in your admin career? We're looking for a Repairs Administrator to join an established team and...
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Repairs Centre Manager
2 weeks ago
Cambridge, United Kingdom Sepura Full time £125 - £150This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Do you have the following skills, experience and drive to succeed in this role Find out below.14th November, 2025OverviewTo run day-to-day operation of the Cambridge Service Centre, ensuring its performance is meeting the agreed Customer Service Level Agreements...
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Repairs Centre Manager
1 day ago
Cambridge, United Kingdom Sepura Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. 14th November, 2025 Overview To run day-to-day operation of the Cambridge Service Centre, ensuring its performance is meeting the agreed Customer Service Level Agreements and business KPI's. As a manager, the role will involve the line management of repairs...
