Workshop Engineer

Job Title: Workshop EngineerLocation: NottinghamReporting to: Service Desk Team Leader / Professional Services Technical ManagerPurpose:To deliver machine set-up and configuration in a service desk environment supporting multiple clients. You will work to client SOP’s (Standard Operating Procedure) to ensure all the necessary software and applications are installed on a device prior to dispatching the device to client site.Duties and Responsibilities:Set up new equipment for clients to specification, logging and actioning in CRM following established Service Desk proceduresDeliver, install and configure end-user equipment on client sites as requiredManage and maintain off-site workshop storage facility, following company procedure for receiving and shipping customer stock.Log and action all activity in within the CRM system following established Service Desk proceduresMaintain and update accurate client site documentationMaintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policiesQualifications, Knowledge and Experience:Demonstrable experience as a Service Desk EngineerBasic knowledge of Microsoft Windows Server / Desktop EnvironmentsExperience with Microsoft 365, Backup/DRaaS and related technologiesExcellent customer service and communication skillsCurrent and valid UK driving licenseBasic knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching), Azure Active Directory & IaaS, InTune & Conditional Access Technologies and Mimecast email securityNote: This description is not intended to establish a total definition of the job but an outline of the dutiesThe BenefitsJoining Air IT means unlocking a world of perks and opportunities, including:Hybrid working options for a better work-life balance25 days annual leave plus bank holidaysOngoing learning and development opportunitiesCycle to work scheme and technology vouchersEnhanced family leaveCelebration day - an additional day off each year to celebrate an occasion important to youSalary sacrifice pension2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impactCompany social events and competitionsDiscount and Cashback SchemeGroup Income ProtectionLife InsuranceEAP and Virtual GP ServiceAt Air IT we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process. #J-18808-Ljbffr